General Manager

Shepherd Neame; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

Shepherd Neame is looking for a vibrant General Manager to lead the Oak on the Green, a historic venue in Bearstead. This role involves managing a team to provide exceptional customer service while maintaining the company's values of diversity, equality, and inclusion. The position offers competitive salary, accommodation, discounts, and avenues for career growth within the organization.

Benefits

Competitive salary

Private live-in accommodation

Early wage withdrawal scheme

25% discount on food and drink

25% discount on overnight hotel bookings

Up to 40% discount at Visitor Centre Shop

Workplace Mental Health Platform

Company pension plan

Opportunities for career development

Qualifications

• Previous management experience within the hospitality or service industry.
• Strong ability to foster an inclusive culture.
• Experience as a brand ambassador.

Responsibilities

• Lead and develop your team to deliver excellent customer service.
• Work closely with the Operations Manager to achieve business goals.
• Foster an inclusive culture.

Skills

Management experience

Customer service

Team leadership

Job description

Shepherd Neame is seeking a General Manager with a vibrant personality to join our team. If you have previous management experience within the hospitality or service industry and are looking for a rewarding new challenge, this could be the perfect opportunity for you.

Located in Bearstead, near Maidstone, the Oak on the Green is situated on one of England's most picturesque village greens. Established in 1665, the Oak on the Green has hosted notable visitors like Baroness Orczy and Alfred Percy 'Tich' Freeman. Today, it is renowned for its use of local produce, offering a diverse menu of British and Mexican cuisine.

As a brand ambassador, you will foster an inclusive culture, lead and develop your team to deliver excellent customer service, and work closely with the Operations Manager to achieve business goals, growth, and customer satisfaction.

What’s in it for you?

• Competitive salary
• Private live-in accommodation (if required)
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight hotel bookings
• Up to 40% discount at Visitor Centre Shop in Faversham
• Access to Sheps Hut discounts and offers across high street shops
• Workplace Mental Health Platform
• Company pension plan
• Opportunities for career development within pubs, the Brewery, and Support Office

Shepherd Neame, Britain’s oldest brewer, combines tradition with innovation. Our core values include:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

About us: Based in Faversham, Kent, Shepherd Neame has been family-owned for over 300 years. We operate over 300 pubs and hotels across London and the South East, employing around 1,500 staff across our estate and 270 at our Brewery and Support Office.

We value diversity, equality, and inclusion. We encourage applications from all backgrounds, regardless of age, disability, ethnicity, gender, religion, or sexual orientation. We are committed to providing a respectful and supportive work environment.