General Manager

Trapeze Group; Loughton; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Trapeze Group is seeking a strategic and hands-on General Manager to lead their growing international team in transforming public transportation through innovative technology solutions. This leadership role will oversee operational excellence and strategic direction, driving the company's goals in a dynamic and collaborative environment with a focus on customer engagement and technology applications.

Benefits

Employee engagement programs

Professional development opportunities

Hybrid working arrangements

Qualifications

• Minimum 3 years of general management experience in the software/tech industry.
• Experience in developing and implementing strategic business plans.

Responsibilities

• Oversee P&L and operational performance, ensuring achievement of budgets.
• Lead strategies for growth, focusing on customer satisfaction and account management.
• Recruit and develop an efficient leadership team.

Skills

Leadership

Strategic Planning

Financial Acumen

Technology Solutions

Customer Relationship Management

Problem Solving

Communication

Organizational Change

Education

Degree in Business or related field

Job description

time left to apply End Date: June 10, 2025 (5 days left to apply)

job requisition id R55414

Job Summary:

Trapeze ITS International is part of Modaxo, a global organisation bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation.

Job Summary:

Trapeze ITS International is part of Modaxo, a global organisation bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation.
We are a global leader in intelligent transport systems that, due to internal promotion, is seeking a leader to drive our growing international team, transforming public transportation through cutting-edge software solutions.
We are looking for a strategic and hands-on General Manager to play a pivotal role in our expansion plans as we revolutionise how public transport agencies use Intelligent Transport Systems (ITS) to improve urban and regional mobility. This is a unique opportunity to influence how people move in cities across the globe—by leading teams that design, implement, and support the ITS software at the heart of modern public transport.
At ITS International, you’ll lead a diverse and talented team spread across Switzerland, Poland, India and the UK & Ireland, collaborating across borders to drive innovation, product development and delivery excellence in a high growth, mission driven environments.
If you are motivated by purpose, thrive in complexity and want to shape the future of public mobility, this is a company and team you can be proud to lead.

Job Description:

The primary responsibilities of the role serve the needs of our customers who are seeking innovative technology solutions. You will:

• Take responsibility for strategy, P&L, and operational performance of the business unit, ensuring budgets are realistically set and then achieved.
• Oversee support of existing customers, ensuring their utilisation of deployed solutions is maximised, and that customer engagement is exemplary, as measured by customer satisfaction levels and back to base sales.
• Oversee provision of account management services to existing customers, ensuring we grow our share of wallet through increased solution usage, expanded solution breadth and new department sales.
• Strategically leading achievement of new logo sales goals, by focusing the team on opportunities that have been researched, qualified, and tactically targeted.
• Ensure operational structures, business processes, and governance frameworks are aligned to Modaxo best practices.
• Actively contributing to the strategic direction of Modaxo, including strategic positioning, organisational maturity, identification of M&A targets, and our overall market approach.
• Ensure a high degree of staff engagement and performance.
• Develop and strengthen the leadership team.

Key Role Responsibilities

Working under the guidance of the Group Manager, and with the support of the Modaxo EU finance department, working collaboratively as part of the Leadership team, undertake the following high-level responsibilities in a professional manner:

• Develop and execute business strategies that enable attainment of company goals:
  • Achieve strong organic growth and profitability across the business by overseeing the development, sale, implementation, and support of products and services to new and existing customers
  • Maintain strong Customer relationships to ensure Customer attrition is low
  • Provide leadership to all team members, setting accountable goals and monitoring their attainment, and ensuring delivery of agreed staff development plans
  • Working with the leadership team, prepare and execute a detailed plan that will lead to a targeted organic growth, resulting in continuous improvements in quality of earnings.
• Ensure accurate financial management and active participation in quarterly business reviews
• Provide strategic advice to the Group Manager and keep management aware of developments within the industry and region
• Prepare and implement comprehensive business plans to facilitate achievement of cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated effectively and are followed
• Oversee and manage business operations and resources ensuring compliance in all areas of business operations and employees, including:
  • Design and direction of technology products and solutions
  • Delivery and ongoing support of solutions implemented with our customers
  • Sales and commercial content to contribute to winning tenders and sales proposals
  • Commercial and contractual engagement with our Customers, partners and suppliers, in collaboration with Modaxo EU legal counsel
• Provide effective leadership, mentoring and day-to-day line management of all reporting staff, including overseeing the local and the international annual talent management process
• Recruit and retain the right people into the right roles, ensuring motivated, trained and developed team members for the achievement of objectives and goals
• Establish and maintain effective formal and informal links with major Customers, key decision makers and stakeholders to ensure the business provides appropriate services

Qualifications and Experience

• Proven track record of success in a senior level management role with a minimum 3 years of general management experience in enterprises in the software/tech industry
• Experience in developing and implementing effective strategic and business plans

Personal Attributes

• Proven ability to set clear objectives and motivate yourself and others to consistently achieve outstanding and sustainable results
• Outstanding leadership and communications skills; be approachable and build strong trusting relationships with stakeholders
• Very high level of commercial awareness with strong financial acumen and strong analytical and problem-solving skills
• Proven experience in driving organisational and cultural changes
• Strong client service mindset focused on understanding and addressing customer needs
• Highly developed written and oral communication skills, particularly the ability to engage with customers and contribute to the development of high quality, winning tender responses and ensuring that the message gets across with the desired effect
• Ability to act in a self-directed demonstrating initiative, innovative thinking and to juggle c o mp e t i n g pr io rit i es th r o ug h ou ts t a nd i n g t i m e m a n a g e m ent skill s
• Strong level of judgement with a strong work ethic, high integrity and trust
• Organisationally savvy though understanding company culture and the origin and reasoning behind key policies, practices and procedures

Special Conditions

• The position involves a moderate level of domestic and international travel
• Hybrid working

Worker Type:

Regular

Number of Openings Available:

1

And a fantastic opportunity to join a market leading Software Company.

If you’re interested in this role then click on apply!

About Us

Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, TheTrainline.com and Stanstead Airport.

Trapeze ITS UK is a leading software and Hardware supplier to the public transport industry. From buses to trains to Boats, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London,

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development.

Diversity and inclusion are about understanding, respecting and appreciating the different perspectives we bring to working together. We would love to see more women having access to information and inspiration to choose a career in technology – and the support to do so. We are delighted to partner with the Inclusive Tech Alliance and other UK technology companies to take the lead in driving diversity and inclusion further within our businesses.

We will retain unsuccessful applicant’s details for 6 months at which point these will be destroyed and will not be shared with any third parties without the applicants consent.

Trapezeis an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.