General Manager

Heard. Smash Burgers; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a pioneering fast food brand as a General Manager, where you will lead daily operations and ensure exceptional guest experiences. This innovative, chef-led concept focuses on sustainability and culinary excellence, providing you with the opportunity to grow within a forward-thinking environment. You will be responsible for team development, operational efficiency, and financial performance, making a lasting impact on the future of fast food. If you are passionate about service excellence and team leadership, this is the role for you.

Qualifications

• Proven experience in a senior management role within hospitality.
• Strong leadership and interpersonal skills with a passion for team development.

Responsibilities

• Oversee daily operations and maintain high standards of guest service.
• Recruit, train, and motivate a high-performing team.
• Ensure compliance with food safety and health regulations.

Skills

Leadership

Interpersonal Skills

Team Development

Commercial Acumen

Organisational Skills

Problem-Solving

Job description

The Role. As General Manager, you will oversee all aspects of daily operations, leading by example to deliver an exceptional guest experience. You will be responsible for ensuring operational excellence, financial performance, and team development while upholding the brand’s high standards.

Key Responsibilities

1. Provide leadership and day-to-day oversight across front and back of house.
2. Recruit, train, and motivate a high-performing, engaged team.
3. Maintain exceptional standards of guest service and operational efficiency.
4. Oversee inventory management, cost controls, and rotas.
5. Ensure compliance with all food safety, health, and safety regulations.
6. Collaborate with senior leadership to implement brand initiatives and support business growth.

Requirements

• Proven experience in a senior management role within a high-volume hospitality environment.
• Strong leadership and interpersonal skills with a passion for team development.
• A commitment to service excellence and guest satisfaction.
• Commercial acumen with experience managing budgets and KPIs.
• Excellent organisational and problem-solving abilities.

Why Join Us?

Join an innovative, chef-led concept committed to excellence and sustainability. You will have the opportunity to grow within a forward-thinking brand and make a lasting impact on the future of fast food.

Additional Information

Experience: Required

Languages: English – Advanced

Employment: Full-time

About Heard. Smash Burgers

HEARD is pioneering a new era of fast food. Founded by 2 Michelin-starred Chef Jordan Bailey, we are a produce-first concept focused on sustainability, exceptional ingredients, and culinary precision. Our mission is to elevate fast food to new heights.