General Manager

JR United Kingdom; London; On-site; GBP 200,000 +; Full time

Job summary

An established industry player is seeking a dynamic General Manager for a premium entertainment venue in Canary Wharf. This role involves leading a large team to ensure exceptional operational and financial management while delivering outstanding customer experiences. You will oversee various aspects of the venue, from food and beverage operations to compliance with health and safety standards. If you thrive in a fast-paced environment and have a passion for hospitality and entertainment, this opportunity allows you to make a significant impact in a vibrant setting.

Qualifications

• Strong experience in a General Manager or senior management role.
• Experience working in leisure, visitor attraction, or hospitality.

Responsibilities

• Manage operational and financial performance of the venue.
• Recruit, motivate, and manage a large team effectively.

Skills

Leadership

Operational Management

Customer Service

Financial Management

HR Procedures

Health & Safety Management

Flexibility

Tools

Microsoft Office

Booking Systems

Ticketing Systems

POS Systems

Job description

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Location: Canary Wharf, other sites for training and working if required

Role Description: General Manager of THE CUBE, a premium competitive socialising and entertainment attraction located in Canary Wharf. You will lead a team of 150+, across F&B and Attractions.

Essential Duties and Responsibilities:

• Ensuring high performing operational and financial management of the venue, including F&B and attractions.
• Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating and managing a management team of 6 and an operational staff team of 100+.
• Liaising directly with MG senior management, Canary Wharf, and stakeholders including partners, suppliers, neighbours and the media.
• Providing timely and accurate performance information to MG management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues relating to HR
• Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems
• Responsibilities for Marketing & Communications
• Responsibility for Safety and Compliance

Person Specification

Technical Criteria

• Strong experience in a General Manager or senior management role.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit & Loss.
• Experience of working to and achieving clear KPIs.
• Excellent understand of general operations and soft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including Microsoft Office
• Flexible approach to working including regular late night and weekend shifts.
• Comfortable with working in a high-pressured environment where no 2 days can be the same.

Personal Criteria:

• Flexibility to work regular evenings and weekends
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team
• Engaging and pleasant persona to extend the customer experience
• Strong leadership qualities
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service
• Ability to think on your feet and adapt to the exciting changes of a growing company
• Making suggestions for improving the way we work and the service we offer
• Excellent verbal and written English is required for this role