General Manager

RAFFLES; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in London is seeking an exceptional General Manager to orchestrate the pre-opening and operational excellence of an iconic property. The ideal candidate will possess extensive experience in ultra-luxury hospitality, a strong financial acumen, and a vision for delivering outstanding guest experiences. This role offers a competitive package along with significant opportunities for professional development.

Benefits

Competitive package

Opportunities for development

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality.
• Deep understanding of luxury clientele expectations.
• Commercially astute with strong financial results.

Responsibilities

• Lead all aspects of the hotel's pre-opening and operational launch.
• Define and embed a refined service philosophy.
• Drive financial performance through strategic budgeting and cost control.
• Recruit, develop, and inspire a high-performing team.
• Maintain trust-based relationships with owners and stakeholders.

Skills

Exceptional leadership skills

Financial acumen

Strong interpersonal skills

Cultural awareness

Job description

Overview

We are seeking an exceptional General Manager to lead an iconic, ultra-luxury property. The ideal candidate will be a seasoned hospitality professional with a proven track record in opening and operating luxury hotels at the highest level of service and operational excellence.

This role requires a visionary leader who combines commercial acumen with a deep understanding of luxury clientele, personalised service, and uncompromising attention to detail. The successful candidate will play a pivotal role in shaping the guest experience, building an extraordinary team, and delivering outstanding financial performance.

Responsibilities

What you’ll do…

• You will lead all aspects of the hotel’s pre-opening, working closely with owners, developers, and operators to ensure a seamless launch. This includes managing project timelines, OS&E/FF&E coordination, and budget oversight, while translating brand values into a distinctive, authentic luxury guest experience.
• You will define and embed a refined service philosophy, ensuring each guest touchpoint reflects the property's identity and commitment to excellence.
• With full P&L responsibility, you will drive strong financial performance through strategic budgeting, cost control, and insightful reporting. You will lead commercial initiatives across the property, optimising pricing and positioning, while developing high-impact marketing, PR, and partnership strategies to build brand visibility and attract a loyal luxury clientele.
• A proven people leader, they will recruit, develop, and inspire a high-performing team, fostering a culture rooted in excellence, collaboration, and personalised service.
• You will act as a key liaison to owners and stakeholders, and will maintain transparent, trust-based relationships while providing clear, strategic direction on all aspects of performance and operations.

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality, including successful pre-opening leadership.
• A deep understanding of the expectations of luxury clientele, with a focus on discretion, privacy, and highly personalised service.
• Commercially astute with a track record of delivering strong financial and operational results.
• Charismatic leadership presence, with exceptional communication and interpersonal skills.
• Culturally aware and globally minded, able to inspire teams in diverse, international environments.

Additional Information

• The rare opportunity for a visionary leader to take the helm of one of the most anticipated luxury hotel openings in London.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.