General Manager

JR United Kingdom; Liverpool; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Community Manager to lead their onsite team in Liverpool. This role offers a unique opportunity to drive operational excellence and create a positive living experience for residents. You will oversee daily operations, manage budgets, and ensure compliance with health and safety standards while fostering a collaborative team environment. If you are passionate about customer service and have a proven track record in property management, this position is perfect for you. Join a company that values integrity and community impact, and help shape a thriving environment for all.

Qualifications

• Experience in BTR, property sector, hospitality, or leisure industries.
• Strong leadership qualities and collaborative working style.

Responsibilities

• Lead the onsite team and manage daily operations of the building.
• Ensure compliance with health and safety regulations.
• Drive excellence across customer service and facilities management.

Skills

Customer Service Excellence

Leadership

Operational Management

Health and Safety Regulations

Financial Management

Education

Experience in Property Sector

General Manager Level Experience

Job description

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At LIVINGWAY, we empower individuals and communities through innovative solutions and exceptional service. Rooted in a commitment to excellence, integrity, and collaboration, we strive to create meaningful impact in everything we do. Our organisation is built on a foundation of strong values and a vision to inspire positive change. Whether in the workplace or the communities we serve, LIVINGWAY is where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.

Job Title: Community Manager

Reports To: CEO

Location: Liverpool City Centre

Summary:

As Community Manager, it will be your job to lead our onsite team with energy, vision, and operational expertise. This is an exciting opportunity to make a lasting impact by driving excellence across customer service, facilities management, leasing, and health & safety. You will be responsible for the overall success of the site, ensuring the highest standards across all departments. You will lead and support the onsite team, oversee operational budgets, and drive world-class customer experiences. Your leadership will directly influence the growth and reputation of Roco in Liverpool.

Key Responsibilities:

Operations

1. To take full accountability for the daily operational delivery of your building.
2. To run the daily operations of your building/buildings.
3. Prioritise tasks and lead all the on-site team, ensuring that the company process is followed.
4. Make resident safety a priority.
5. Hold regular weekly meetings with your team to discuss the progress and the general site issues.
6. Attend and contribute to a monthly team (CM meeting) meeting with your direct line manager.
7. To keep a great team spirit and to motivate all members of the team, ensuring that they will go above and beyond for each other and the residents.
8. Complete analysis and reporting of your building/building's performance against KPIs and SLA and report this to your direct line manager.
9. Always promote and market your building/buildings at every opportunity.
10. Work closely with local businesses and vendors to establish your building/building’s brand and identity within the local community.
11. To be the compliance officer for your building/buildings.
12. Be responsible for health and safety and statutory compliance, including fire safety and risk assessments.
13. Manage processes for contractors and suppliers attending the site that complete reactive and planned maintenance.
14. Responsible for implementing a compliance and testing regime, including emergency protocols.
15. To be available to deal with an emergency at your building even outside of working hours.
16. To ensure efficiencies when it comes to the renewal process and liaise with our HQ team so that no renewals are missed.
17. Ensuring that all stock required to run the building efficiently is on-site.
18. To run your building like a small business.
19. Manage the building P&L and report on this ensuring all revenue, costs, and data are consistent.
20. Prepare all budgets for your building.
21. Manage expenditures in line with the business plan.
22. Continuously review the financial performance of your building and seek to find financial efficiencies.
23. Ensure that occupancy, retention, and net operating income are at an all-time high.
24. Meet and exceed the location revenue goals.
25. To implement strategies in the building/buildings to achieve the business plan and financial targets.

Experience

1. Ensure a positive environment for all residents and visitors to the building.
2. Oversee the delivery of the company's wow moments.
3. Ensure proper implementation of the events program designed for the building.
4. To provide the residents with an exceptional living experience.
5. To ensure that the existing residents are proud to call your building their home, and future residents are keen to join the community.
6. To provide solutions and help with any daily resident concerns whilst communicating professionally.
7. To be an example to all the on-site team, inspire them to continuously deliver exceptional customer service and exceed all expectations.

HR

1. To conduct team 121s where the team members will set goals and objectives to challenge them both personally and professionally.
2. To be a party to any disciplinary process that is required for any team member.
3. Lead and support the recruitment and selection process for any vacancies at your location.
4. Create and manage the staffing plan for your location.
5. Ensure staffing has a positive impact on the P&L.
6. Be your location's main point of contact for training needs, training assessment, and delivery of training.

Qualifications:

1. Have experience within BTR, property sector, hospitality, or leisure industries at a General Manager level.
2. Have a passion for customer service and ensuring excellence.
3. Understand the challenges and nuances of running a large building and estate well.
4. Have a good understanding of building operations and statutory obligations.
5. Have a good understanding of health and safety regulations.
6. Have a collaborative working style and strong leadership qualities to ensure that people follow your lead and buy into your vision.
7. Have a bright, clear, and calm communication style.
8. Be organised with a methodical approach to tasks.
9. Be able to work under pressure and meet tight deadlines.
10. Ability to always keep sensitive information highly confidential.

Key Performance Indicators (KPIs):

KPIs will be set in line with the role.

Site based in Liverpool.

Compensation:

Up to £50,000 + company discretionary bonus (current proven salary will be taken into consideration).

Equal Opportunity Statement:

LIVINGWAY is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status.

Application Process:

Please provide a CV along with a covering letter as to why you feel you are suitable for the role.