General Manager

Sodexo Group; Leeds; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Excellent bonus

Onsite accommodation

Flexible benefits fund £1,300

Job summary

Sodexo Live! is seeking a General Manager to lead operations at Headingley Stadium in Leeds. You will oversee hospitality, retail, culinary, logistics and events, driving outstanding guest experiences and strong financial performance on matchdays and events.

As a senior leader, you will manage large teams, build trusted venue partnerships and shape the venue’s hospitality strategy, while ensuring safety, compliance and continuous improvement. A high-profile, commercially minded role.

Qualifications

• Senior leadership experience in stadia, arenas or large event venues.
• Proven ability to deliver P&L performance and commercial strategy.
• Experience running public retail and premium hospitality operations.
• Track record of leading large, diverse operational teams.
• Excellent client and stakeholder relationship management.
• Experience driving customer experience and service excellence.
• Strong commercial awareness and ability to interpret financial data.
• Ability to thrive in a fast-paced, high-profile event environment.

Responsibilities

• Provide senior leadership across all venue operations for matchdays, events and conferences.
• Act as relationship lead for venue partners and build trusted partnerships.
• Drive commercial performance and ensure profitable, efficient operations.
• Lead, motivate and develop large multi-disciplinary teams across hospitality, retail, culinary, logistics and events.
• Create a culture of safety, diversity and inclusion and ensure compliance with health, food safety and licensing.
• Support development and delivery of venue business plans and growth strategies.
• Identify and deliver innovation and revenue growth across hospitality, retail and events.
• Ensure services operate in line with contracts, KPIs and standards.

Job description

General Manager

• Headingley Stadium, St Michael's Lane, Leeds LS6 3BR
• up to £60,000pa depending on experience + excellent bonus and benefits package
• 40hrs pw 5/7
• onsite accomodation available
• Flexible Benefits fund of £1,300 to utilise across an array of benefits

Job Introduction

At Sodexo Live!, we create exceptional moments and unforgettable experiences for guests, partners and teams across some of the world’s most exciting venues.

We are looking for an inspiring General Manager to lead our operations at Headingley Stadium in Leeds.

Headingley Stadium is one of the UK's most iconic sporting venues, hosting international cricket, elite rugby league, major live music concerts and a vibrant year-round programme of conferences, events and hospitality experiences. From unforgettable sporting occasions to sold-out concerts and high-profile corporate events, no two days are the same; this an exciting opportunity to lead operations at a venue that sits at the heart of Leeds' entertainment and events scene.

This is a high-profile leadership role where you will be the driving force behind operational excellence, commercial performance and team culture, ensuring we consistently deliver outstanding hospitality and service for our venue partners, guests and fans.

As General Manager, you will provide strategic and operational leadership across all Sodexo Live! services at Headingley Stadium. Acting as the primary point of contact for venue partners, you will lead diverse teams across hospitality, retail, culinary, logistics and events while ensuring exceptional service delivery and strong financial performance.

You will play a critical role in shaping the future of the venue’s hospitality and events offer, championing innovation, collaboration and continuous improvement. We’re looking for a confident and commercially minded leader with experience managing complex venue operations.

What You'll Do:

• Providing senior leadership across all venue operations, ensuring services are delivered to exceptional standards for matchdays, events and conferences

• Acting as the key relationship lead for venue partners, building strong, trusted partnerships

• Driving commercial performance, managing P&L accountability and ensuring the venue operates profitably and efficiently

• Leading, motivating and developing large, multi-disciplinary teams across hospitality, culinary, retail, logistics and events

• Creating a culture of safety, diversity and inclusion, ensuring compliance with all health, safety, food safety and licensing requirements

• Supporting the development and delivery of venue business plans and growth strategies in collaboration with the Account Director

• Identifying and delivering innovation and revenue growth opportunities across hospitality, retail and events

• Ensuring all services operate in line with contractual commitments, KPIs and operational standards

For a full list of responsibilities please view the attached job description

What You Bring:

• Senior leadership experience within stadia, arenas, hospitality venues or large event environments

• Proven success managing P&L performance and commercial strategy

• Strong experience delivering public retail and premium hospitality operations

• A track record of leading large and diverse operational teams

• Excellent client and stakeholder relationship management skills

• Experience driving customer experience and service excellence

• Strong commercial awareness and ability to interpret financial data

• The ability to thrive in a fast-paced, high-profile event environment

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment

About Sodexo Live!

At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

The rewards and Benfits guide is attached.