General Manager

The Commercial Hotel; Johnstone; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Commercial Hotel in Johnstone, United Kingdom is seeking a hands-on General Manager to lead and coach our brilliant team across all venues. You’ll work daily to support colleagues, guest services, and performance, ensuring hospitality excellence in every aspect of operations.

You will manage the P&L, budgets and staffing, foster a culture of care, and collaborate with the Operations Director to drive guest satisfaction, occupancy and revenue growth while maintaining high health and safety

Responsibilities

• Oversee all departments
• Ensure day-to-day operations run smoothly and guest service standards are consistently met
• Handle escalated guest complaints or issues that department managers can't resolve
• Ensure health, safety, and fire standards are met
• Deliver exceptional guest service and ensure standards are always kept high
• Work closely with the Operations Director and the wider Support Team to continually seek little improvements that make a big difference
• Own the hotel's P&L — responsible for meeting revenue targets and controlling costs
• Set and monitor budgets across departments including payroll & recruitment
• Hire, train, and manage department heads - who in turn will take care of their teams
• Oversee people matters — disciplinary issues, promotions, payroll levels
• Ensure culture is based around team satisfaction with regular reviews and feedback
• Ensure all legal compliance training is completed within the hotel
• Personally engage with VIP guests, loyalty members, or wedding clients
• Handle escalated guest complaints or issues that department managers cannot resolve on their own
• Take pride and ownership of the overall upkeep in the hotel - reporting any issues to maintenance and ensure the team keep on top of the expected standards
• Drive occupancy and revenue growth
• Build relationships with clients, event planners, external suppliers

Job description

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

Our General Managers will lead, guide and coach the brilliant team we have in our venues. Working daily to offer support and guidance, and finding ways to make hospitality better for them.

Operations

• Oversee all departments
• Ensure day-to-day operations run smoothly and guest service standards are consistently met
• Handle escalated guest complaints or issues that department managers can't resolve
• Ensure health, safety, and fire standards are met
• Deliver exceptional guest service and ensure standards are always kept high.
• Work closely with the Operations Director and the wider Support Team to continually seek little improvements that make a big difference

Financial Management

• Own the hotel's P&L — responsible for meeting revenue targets and controlling costs
• Set and monitor budgets across departments including payroll & recruitment

Team Leadership

• Hire, train, and manage department heads - who in turn will take care of their teams
• Oversee people matters — disciplinary issues, promotions, payroll levels
• Ensure culture is based around team satisfaction with regular reviews and feedback
• Ensure all legal compliance training is completed within the hotel

Guest Experience

• Personally engage with VIP guests, loyalty members, or wedding clients
• Handle escalated guest complaints or issues that department managers cannot resolve on their own
• Take pride and ownership of the overall upkeep in the hotel - reporting any issues to maintenance and ensure the team keep on top of the expected standards

Sales, Marketing & Revenue

• Drive occupancy and revenue growth
• Build relationships with clients, event planners, external suppliers

The job duties are not exhaustive and any related operational activities would fall under your remit.

We are looking for an individual who loves the hospitality industry and has worked at a General Managers position or similar level. We want someone who genuinely cares for their team and wants them to succeed just as much as the business does!

Skill and experience are necessary to do this job, but we also want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum.

We make life better for our team by:

• • Offering great perks and benefits to be enjoyed by you and your family!
  • Sharing our profits with you after 1 year of service
  • Giving you free meals, soft drinks and hot drinks on shift
  • Listening to our team via surveys and feedback sessions
  • Offering free wellbeing services and resources, for help whenever you need it
  • Creating great learning and development opportunities to support your career