General Manager

Lampton Leisure; Hounslow; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual pay reviews

22 days holiday

Free GOLD gym membership

Enhanced parental leave

Disounts & Lampton Rewards

Job summary

Lampton Leisure is seeking a General Manager to oversee daily operations across a large leisure site, including gym, pools, studios and onsite cafe. You will lead the centre’s operations, drive service standards, safety, and profitability, while delivering the organisation’s vision and strategy.

You will recruit and develop the management team, manage budgets, implement plans, monitor compliance with health and safety, and build collaborative relationships with partners and customers to sustain

Qualifications

• Significant management experience in the leisure or hospitality sector.
• Experience recruiting, developing and performance managing staff.
• Active affiliation with networks and ongoing community involvement.
• Knowledge of financial planning and budget management.
• Knowledge of health and safety and employment law.

Responsibilities

• Oversee day-to-day site operations including gym, pools, studios and cafe.
• Drive profitability and customer satisfaction through proactive centre management.
• Lead development and implementation of service plans, policies and programmes.
• Build and lead an effective centre management team.
• Foster relationships with partners and customers to support growth.
• Ensure compliance with all health and safety procedures and statutory requirements.

Skills

Management experience

Financial planning

Staff development

Stakeholder engagement

Education

First Aid at Work

Job description

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

• We offer annual pay reviews and incremental pay increases
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a General Manager at Lampton Leisure, you will be responsible for the day to day running of the site, which boasts a large gym with 66 stations, 2 swimming pools, studio spaces, soft play, 3G football pitches, cricket cages and an onsite café. You will manage the day-to-day operations of the facilities, overseeing all activities and delivering cost-effective first-class services and standards whilst ensuring the delivery of our vision and strategy.

Key Responsibilities include:

• Encourage innovation and drive change within the centre to maximise profitability and customer satisfaction
• Develop and implement the overall provision of services, operational plans, policies and programmes to ensure the centre achieves its targets and objectives
• Implement, review and report on the Centre’s Annual Service and financial plans
• Lead and develop an effective, cohesive centre management team to deliver on their individual and centre objectives
• Build and sustain collaborative relationships with other organisations and customers.
• Drive and implement the strategic and corporate decision making, to ensure the centre maximises its short-, medium- and long-term profitability
• Ensure the centre is properly resourced so that it is able to effectively and efficiently deliver the development plan and contractual terms and conditions
• Implement, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the business
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate, ensuring the centre fully complies with all relevant legislation and best practice
• Ensure that appropriate standards of conduct are established and complied with at all times.
• Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1s
• Ensure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Lampton’s Safeguarding policy.
• In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies for the centre

About you:

To be successful in this role, you will have:

• Significant management experience in the leisure or hospitality sector
• Experience of recruiting, developing and performance managing staff
• Active affiliation with appropriate networks and organisations and ongoing community involvement
• Clear understanding of all aspects of financial planning
• Knowledge of health and safety and employment legislation and best practice
• Excellent communication skills, including the ability to influence, persuade and negotiate with clients and third parties
• Problem solving and analytical skills
• Leadership skills, including the ability to inspire, motivate and develop the team

Education & Qualifications Required:

• First Aid at Work qualification*

*Please note, whilst these are required, full training can be provided if needed.