General Manager

Lampton Group; Hounslow; In loco; GBP 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual pay reviews and incremental pay

22 days holiday + bank holidays

Free GOLD gym membership

Enhanced Maternity and Paternity leave

Pension scheme

Exclusive Lampton Rewards discounts

Staff wellbeing perks

Sustainability cycle to work

Career CPD training and leadership

Descrizione del lavoro

Lampton Leisure is seeking a General Manager to oversee the day-to-day running of a large West London site. You will manage a 66-station gym, 2 pools, studios, pitches and an onsite café, delivering first-class services while controlling costs in line with our vision.

Lead a cohesive management team, ensure health and safety compliance, and develop strategic plans to maximise profitability while maintaining an inclusive, customer-focused environment for all ages and abilities.

Competenze

• Significant management experience in the leisure or hospitality sector.
• Experience recruiting, developing and performance managing staff.
• Strong financial planning and budgeting knowledge.

Mansioni

• Oversee day-to-day operations of the centre and its facilities.
• Lead and develop the centre management team to meet targets.
• Drive profitability while delivering high-quality customer service.
• Ensure health, safety and safeguarding compliance, and contractual terms.
• Build relationships with partners and customers to maximise activity.

Conoscenze

Leadership

Staff management

Financial planning

Health & safety knowledge

Communication skills

IT / MS Office

Negotiation

Problem solving

Strategic thinking

Formazione

First Aid at Work qualification

Pool Plant Operator qualification

H&S qualification

Strumenti

Microsoft Office

Descrizione del lavoro

About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

• We offer annual pay reviews and incremental pay increases22 days holiday allowance, plus bank holidaysFree GOLD gym membershipEnhanced Maternity and Paternity leaveandPension SchemeExclusive Discounts -save with Lampton Rewards and EE mobile offersStaff wellbeing perks -online GP access, EAP, health testing, flu Jabs, and eye care vouchersSustainability Perks -cycle to work and electric car salary sacrifice schemeCareer Growth –CPD training, structured development, and leadership opportunities

About the Job

As a General Manager at Lampton Leisure, you will be responsible for the day to day running of the site, which boasts a large gym with 66 stations, 2 swimming pools, studio spaces, soft play, 3G football pitches, cricket cages and an onsite café. You will manage the day-to-day operations of the facilities, overseeing all activities and delivering cost-effective first-class services and standards whilst ensuring the delivery of our vision and strategy.

Key Responsibilities include:

• Encourage innovation and drive change within the centre to maximise profitability and customer satisfactionDevelop and implement the overall provision of services, operational plans,policies and programmes to ensure the centre achieves its targets and objectivesImplement, review and report on the Centre’s Annual Service and financial plansLead and develop an effective, cohesive centre management team to deliver on their individual and centre objectivesBuild and sustain collaborative relationships with other organisations and customers.Drive and implement the strategic and corporate decision making, to ensure the centre maximises its short-, medium- and long-term profitabilityEnsure the centre is properly resourced so that it is able to effectively and efficiently deliver the development plan and contractual terms and conditionsImplement, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the businessProvide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate, ensuring the centre fully complies with all relevant legislation and best practiceEnsure that appropriate standards of conduct are established and complied with at all times. Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1sEnsure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Lampton’s Safeguarding policy.In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies for the centre

About you:

• Significant management experience in the leisure or hospitality sectorExperience of recruiting, developing and performance managing staffActive affiliation with appropriate networks and organisations and ongoing community involvementClear understanding of all aspects of financial planningKnowledge of health and safety and employment legislation and best practiceExcellent communication skills, including the ability to influence, persuade and negotiate with clients and third partiesProblem solving and analytical skillsExcellent IT skills, including Microsoft OfficeLeadership skills, including the ability to inspire, motivate and develop the team

Education & Qualifications Required:

• *First Aid at Work qualification*Pool Plant Operator qualification*H&S qualification

*Please note, whilst these are required, full training can be provided if needed.

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our COREvalues: Customer First.One Team.Respectful.Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).