General Manager

Medirest; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A healthcare services provider in Central London is seeking a dynamic General Manager to lead its Soft FM operations. The role involves overseeing cleaning, catering, and security services within a fast-paced hospital environment. You will drive operational performance, manage budgets, and lead a team of over 60 professionals. Strong experience in Soft FM management and a focus on patient satisfaction are essential. The position offers competitive salary and benefits, with opportunities for career growth and impact in healthcare services.

Benefits

Competitive salary

Comprehensive pension scheme

Digital GP access and health benefits

Career development opportunities

Exclusive discounts with various retailers

Wellness and mindfulness sessions

Qualifications

• Proven experience in leading Soft FM services within healthcare environments.
• Extensive management experience with large teams and multiple service lines.
• Strong track record of achieving operational excellence and contractual SLAs.

Responsibilities

• Drive performance across Soft FM services in a hospital setting.
• Lead financial management, optimising costs and revenue growth.
• Inspire and develop a team of 60+ colleagues.

Skills

Soft FM management experience

P&L and financial management expertise

Communication and negotiation skills

Job description

Job Title: General Manager - Healthcare - Central London
Location: Central London
Salary: Competitive + benefits
Hours: 5 out of 7 - 40 hous a week
Sector: Medirest | Compass Group UK&I
Clearance: DBS

Lead Boldly. Deliver Excellence. Shape Healthcare.

Medirest is at the heart of UK healthcare, delivering exceptional services that support patients, staff, and communities. We’re looking for a dynamic, commercially driven General Manager to lead our Central London operation, overseeing a high-performing Soft FM contract in a fast-paced hospital environment.

This is your chance to make a real impact—leading a talented on‑site team, delivering world‑class services, and driving operational and commercial success every single day.

What You’ll Do

As General Manager, you will own the end‑to‑end Soft FM operation—covering cleaning, catering, portering, security, car park, and retail services. You’ll ensure flawless service delivery, operational excellence, and strong financial performance across a busy Central London hospital.

Key Responsibilities:

• Operational Leadership: Drive outstanding performance across all Soft FM services, ensuring safety, hygiene, and patient satisfaction are always top priorities.
  
• Commercial & Financial Management: Lead budgets and forecasts, optimise costs, and uncover opportunities for revenue growth and efficiency.
  
• Contract Excellence: Ensure all services meet contractual SLAs and KPIs, working closely with NHS partners and stakeholders.
  
• People Leadership: Inspire, develop, and lead a team of 60+ colleagues, including senior managers, fostering a culture of excellence and accountability.
  
• Stakeholder Engagement: Build strong, trusted relationships with hospital leadership, clients, and suppliers.
  
• Continuous Improvement: Champion innovation, sustainability, and service enhancements that set new benchmarks in healthcare FM.
  

About You

You’re a confident, results‑focused leader with a strong commercial mindset and proven experience in Soft FM, ideally within healthcare. You thrive under pressure, love building high‑performing teams, and consistently deliver results.

• Extensive Soft FM management experience
• Strong P&L and financial management expertise
• Proven track record managing large teams and multiple service lines
• Exceptional communication, negotiation, and stakeholder management skills
• A proactive, solution‑focused attitude with the drive to succeed

Why Medirest / Compass Group UK&I?

We don’t just deliver services—we empower people to be their best.

• ✅ Competitive salary
• ✅ Comprehensive pension scheme
• ✅ Access to digital GP and health benefits
• ✅ Career development, learning programmes, and progression pathways
• ✅ Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s, and more
• ✅ Up to 44% off cinema tickets
• ✅ Wellness and mindfulness sessions
• ✅ A culture of inclusion, respect, and belonging

About Us

Medirest, part of Compass Group UK&I, is proud to partner with the NHS to deliver exceptional support services across the UK. Diversity, inclusion, and opportunity are at the heart of who we are, and we believe every colleague deserves the tools and support to thrive.

Ready to Make Your Mark?

If you’re a driven leader with a passion for excellence in healthcare FM, we want to hear from you. Step into a role where your leadership directly impacts patient experience, team performance, and operational success.

Apply today and lead the future of hospital facilities management in Central London.