General Manager

Change Hospitality; Greater London; On-site; GBP 130,000 - 150,000; Full time

Job summary

An iconic and historic London hospitality venue seeks a dynamic General Manager to lead its flagship pub. This role offers the opportunity to drive business growth, manage a talented team, and ensure exceptional guest experiences in a fast-paced environment. With a strong focus on operational excellence and strategic leadership, you'll be responsible for menu planning, stock management, and maintaining compliance standards. Join this vibrant venue and contribute to a rich heritage while delivering world-class hospitality. If you're passionate about service and thrive in a high-energy setting, this position is perfect for you.

Qualifications

• At least 4 years’ experience in a senior pub/restaurant management role.
• Proven leadership in high-volume, quality-focused environments.

Responsibilities

• Develop and deliver a commercial business plan and calendar of events.
• Oversee day-to-day pub operations with a focus on efficiency and service quality.

Skills

Pub Management

Leadership

Financial Acumen

Health & Safety Compliance

Communication Skills

Organizational Skills

Education

Personal Licence Holder

Food Hygiene Level 3 Certified

Tools

EPOS Systems

Stock Management Systems

Job description

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Base pay range

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Senior Account Manager at The Change Group

General Manager – Premium London Pub | Iconic Venue

Contract Type: Permanent | Full Time

An iconic and historic London hospitality venue is looking for a General Manager to lead one of its flagship pubs. Known for delivering world-class experiences, this is a unique opportunity to take ownership of a high-profile venue with strong footfall, premium F&B offering, and a diverse calendar of events.

This is a hands-on leadership role, perfect for someone with a strong operational background, strategic mindset, and a passion for exceptional service. You'll lead a dynamic team, drive business growth, and ensure the guest experience continues to exceed expectations.

What You’ll Be Doing:

Strategic Leadership

• Develop and deliver a commercial business plan and calendar of events
• Drive innovative sales and marketing initiatives
• Analyse competitor activity and conduct benchmarking for continual improvement
• Present monthly financial and performance reports

Operational Excellence

• Oversee day-to-day pub operations with a focus on efficiency, service quality, and compliance
• Manage menu planning in collaboration with the kitchen team
• Handle stock management, GP analysis, budgeting, and supplier relations
• Ensure SOPs and HACCP standards are followed and continuously improved
• Coordinate private and large-scale event bookings, ensuring smooth delivery

Guest Experience

• Maintain a strong front-of-house presence, acting as the face of the venue
• Build relationships with regular customers and event stakeholders
• Ensure a premium, memorable experience for all guests
• Lead, inspire and develop your team to deliver excellence in service
• Oversee recruitment, training, and performance management
• Build a positive, inclusive and professional team culture

About You:

• At least 4 years’ experience in a senior pub/restaurant management role
• Proven leadership in high-volume, quality-focused environments
• Strong financial and commercial acumen
• Expert in health & safety, licensing, and compliance standards
• Excellent communication and interpersonal skills
• Personal Licence Holder and Food Hygiene Level 3 certified
• Highly organised with strong knowledge of EPOS and stock management systems

Additional Info:

• Flexibility is key – weekend and evening work required, especially during major events
• Expect a fast-paced, professional environment with a rich heritage and a focus on excellence

Ready to take your next step with a truly iconic London venue?

Apply today to become part of a team delivering world-class hospitality in a unique setting.

We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Bars, Taverns, and Nightclubs

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