General Manager

Urban Greens; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% discount at Urban Greens locations

Complimentary healthy meal during each

28 days of annual leave

Ongoing development and career growth

Regular team socials and company-wide

Job summary

Urban Greens in London is seeking a full-time Store Manager to take full ownership of store performance, drive sales and profitability, and lead a vibrant team across our growing London locations.

You will train and develop staff, ensure exceptional customer service, manage costs and health and safety compliance, and uphold our brand standards. Weekend availability may be required.

Qualifications

• Experience in retail store management or hospitality leadership.
• Proven ability to drive sales and manage costs.
• Strong communication and conflict-resolution skills.

Responsibilities

• Take full ownership of store performance and profitability.
• Lead, train, and develop the store team.
• Ensure exceptional customer service and handle conflicts professionally.
• Monitor feedback and implement improvements to dining experience.
• Control costs including COGS and labour.
• Oversee health and safety compliance.
• Maintain brand standards and high service quality.
• Foster a positive, high-performing work environment.
• Represent Urban Greens at customer touchpoints.

Skills

Store operations management

Leadership

Customer service

Team training

Sales growth

Job description

**About Us**. Urban Greens is an innovative salad concept reshaping London’s healthy eating scene. We’re on a mission to change how people think about salads - using only the freshest, most vibrant ingredients to create bowls that are as satisfying as they are nourishing.. We believe that thoughtfully crafted salads can inspire how we eat and how we feel. We’re creators at heart, leading the Salad Revolution and championing quality, sustainability, and flavour in everything we do.. Since opening our first store in 2019, we’ve grown to 6 locations across London - and we’re just getting started. Join us and become part of a company where you can grow, thrive, and help redefine healthy eating for the city.. **About You**. You’re energetic, reliable, and a natural team player. You love creating great experiences for customers and bring a positive spirit to everything you do.. You’re not afraid to get your hands dirty (with clean ingredients!), enjoy variety in your workday, and have a keen eye for detail. You solve problems with a smile and take pride in doing things the right way.. If this sounds like you, you’ll fit right in at Urban Greens.. **About The Role**. As a key leader within our business, you’ll be responsible for overseeing all aspects of store operations, ensuring your team delivers an outstanding experience every day.

About The Role

• Take full ownership of your store’s overall performance, driving sales and profitability in line with targets..
• Lead, train, and develop your team, managing day‑to‑day operations while embedding the culture at every level..
• Ensure exceptional customer service, handling conflict professionally with a customer‑first mindset..
• Monitor customer feedback and implement improvements to enhance the dining experience..
• Control all store costs, including cost of goods and labour, to maximise profitability..
• Oversee food quality standards and ensure full compliance with health and safety regulations..
• Monitor supplier performance and evaluate product quality to ensure brand standards are consistently met..
• Manage daily store operations to ensure efficiency, consistency, and high standards of service..
• Foster a positive, high‑performing work environment that motivates and retains staff..
• Be an ambassador for everything we stand for, ensuring our brand reputation is upheld at every customer touchpoint..

About The Pay

From £32, 000 per annum + bonus.

Our Benefits

• A generous 50% discount at any Urban Greens location..
• Enjoy a complimentary, healthy meal during every shift..
• 28 days of annual leave..
• Ongoing development and career progression opportunities..
• Regular team socials and company-wide events..

Schedule

Monday to Friday from 08:00am to 4:00pm.. Weekend availability required.. .

Key Details

• Experience: Required
• Employment: Full-time
• Schedule: Monday to Friday
• Salary: from £32,000 yearly
• Benefits: Bonus

About Urban Greens

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them best!