General Manager

Virgin Active & KAUAI; Greater London; On-site; GBP 61,000 - 70,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

The People’s Pension (5%)

Competitive bonus

Complimentary Virgin Active membership

VIP discounts across Virgin Active

KaUAI staff food discount 20%

Salary Finance access

Health Heroes counselling

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active is seeking a General Manager to lead the club’s operations and performance, driving member satisfaction, revenue targets and brand standards. You will be the face of the club, inspiring your team and delivering an exceptional Virgin Active experience every day.

You will lead a high-performing club team, own budgets and safety standards, and collaborate with support teams to roll out new initiatives, while fostering a culture of wellbeing and continuous improvement.

Qualifications

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager in hospitality, fitness or leisure.
• Strong leadership skills with proven ability to build, motivate, and develop high-performing teams.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• A passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills with the ability to influence and inspire.
• Strong problem-solving skills and ability to thrive in a fast-paced, people-focused environment.

Responsibilities

• Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
• Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
• Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
• Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
• Oversee health & safety and compliance standards, ensuring a safe environment for members and staff.
• Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
• Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
• Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.

Skills

Leadership

People management

Strategic thinking

Customer focus

Communication

Problem solving

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a General Manager to join our Club Leadership Team.

Role Type: Full time

Number of Hours: 40

In this role, you will play a part in being responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.

The Role

• Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
• Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
• Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
• Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
• Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
• Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
• Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
• Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.

Who We’re Looking For

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
• Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• A passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills, with the ability to influence and inspire.
• Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellnes.
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 30 days (including bank holidays) annual leave, plus a Celebration Day and we want you to take them.
• Access to The People’s Pension (5% contribution) & Scottish Widows (5%)
• Competitive bonus structure.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£60,840—£69,680 GBP