General Manager

Virgin Active; Greater London; On-site; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Brand redefining wellness

Premium facilities

Development opportunities

Vibrant member community

Complimentary Virgin Active membership

Family membership for dependents

Discounts across Virgin Active

Club V access

Job summary

Virgin Active in London seeks a General Manager to lead club operations, drive commercial performance and inspire a high-performing team. You will ensure safety, brand standards and exceptional member experiences while delivering growth and profitability in a dynamic wellness environment.

The role offers a full-time schedule, competitive benefits and opportunities to shape a vibrant club culture across the network.

Qualifications

• Previous GM/Club Manager experience in hospitality, fitness or leisure.
• Strong leadership with ability to build and develop high-performing teams.
• Commercial acumen with budgets, KPIs and P&L management.
• Passion for health, fitness and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills.
• Thrives in a fast-paced, people-focused environment.

Responsibilities

• Lead a high-performing club team to deliver an exceptional member experience.
• Own the club's commercial performance, driving membership growth, retention and revenue targets.
• Champion Virgin Active's new social wellness vision and brand standards.
• Manage budgets, P&L, and operational KPIs for efficient, profitable operation.
• Oversee health, safety and compliance to ensure a safe environment.
• Foster wellbeing, teamwork and continuous improvement across the club.
• Build strong relationships with members and collaborate with support teams on initiatives.

Skills

Leadership

Budgeting

P&L management

Customer experience

Communication

Problem-solving

Team development

Job description

About the Role

Virgin Active is evolving into Social Wellness Clubs, creating spaces and experiences that support every aspect of members' physical, mental, nutritional and social wellbeing. The General Manager will join the Club Leadership Team and lead the overall operations and performance of the club, driving member satisfaction, commercial success, and the highest standards of safety, service, and brand excellence. Acting as the face of the club, the role holder will inspire the team, create a vibrant culture, and deliver an exceptional Virgin Active experience every day. This is a full-time role of 40 hours per week.

Key Responsibilities

• Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
• Take full ownership of the club's commercial performance, driving membership growth, retention, and revenue targets.
• Champion Virgin Active's new social wellness vision and ensure all brand standards are consistently achieved.
• Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
• Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
• Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
• Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
• Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.

Required Experience & Qualifications

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
• Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• A passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills, with the ability to influence and inspire.
• Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (including bank holidays) annual leave, plus a Celebration Day and we want you to take them.
• Access to The People's Pension (5% contribution) & Scottish Widows (5%).
• Competitive bonus structure.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Access to Virgin Family, enabling communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.