General Manager
Chopstix Group
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Benefits offered by this job
Job summary
Chopstix in London is seeking a General Manager to lead a busy restaurant, building a high-performing team and delivering bold flavours with outstanding service.
You will balance speed, quality and costs while coaching staff, driving sales growth and ensuring exceptional guest experiences across all shifts. This is a demanding role in a fast-paced QSR environment that rewards leadership and results.
Qualifications
- Led high-performing teams in fast-paced hospitality or QSR environments.
- Hands-on leadership with front-line coaching and role modelling.
- Strong commercial awareness with ability to drive sales, profitability and productivity.
- Experience managing labour, sales, food costs and controllable expenses.
- Passion for delivering exceptional customer experiences and building loyal teams.
Responsibilities
- Lead restaurant performance and culture to meet targets.
- Balance pace, performance and customer experience in daily operations.
- Develop people, coach teams and lead from the front.
- Drive sales, profitability and productivity through effective planning.
- Recruit, onboard, train and plan succession for key roles.
Skills
Job description
Date: 30 Sept 2026
Location: London, GB, NW4 3FP
Company: Chopstix
Join QSRP: where the good growth happens
Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,
So, are you ready to dive into a career that's as exciting as our menu?
This isn’t just a job, it’s your chance to be part of something fast, bold, and growing.
As a General Manager, you'll be the driving force behind your restaurant's success, creating a high-performance culture where people thrive, standards stay high, and results follow. Are you a leader who loves being at the heart of the action? A coach who develops great people? A commercially minded operator who knows how to balance pace, performance, and customer experience? Join us and Lead the Way, inspiring your team to deliver bold flavours, exceptional service, and outstanding results every day.
Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!
At Chopstix we are guided by our core values that are rooted in our DNA:
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
- Proven experience leading and developing high-performing teams within a fast-paced hospitality, retail, or QSR environment
- A hands-on leadership style with the confidence to lead from the front and set the standard for others
- Strong commercial awareness, with the ability to interpret performance data and drive sales, profitability, and productivity
- Experience managing key business metrics, including labour, sales, food costs, and controllable expenses
- A passion for delivering exceptional customer experiences and creating loyal Flavour Cravers
- The ability to coach, develop, and inspire individuals to reach their full potential
- Experience building positive, inclusive, and engaged team cultures where people feel valued and supported
- A proactive approach to problem solving and decision making in a fast-paced environment
- High standards when it comes to food quality, cleanliness, safety, and operational excellence
- The ability to adapt quickly, prioritise effectively, and remain calm under pressure
- Strong organisational, planning, and time management skills
- Confidence managing recruitment, onboarding, training, and succession planning activities
- Excellent communication skills, with the ability to build strong relationships across all levels of the business
- A genuine alignment with our values of Take Pride, All In Together, Quick to Shift, and Lead the Way
- The ambition, resilience, and drive to grow your restaurant, develop your people, and deliver outstanding results
As an individual you are
- Infuse fun into the workplace?
- Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
- Recognize and nurture potential within your team?
- Deliver exceptional customer service every time?
- "Lead The Way" in daily operations
- Drive business performance
- Develop and coach the team
- Deliver strong results across service and sales
- Contribute to our mission of becoming the market leader in QSR sector
- Plenty of career growth opportunities across all our international head quarters
- Become part of a company where learning and development is in the heart of the culture
- Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
- We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
- Enivironmental sustainability is in the center of the way we operate
- We care about diversity, equity and inclusion and make everyone feel equally welcomed
You Also Get These Benefits
- Salary up to £35,000 pa (Depending on Location)
- 50% Employee discount
- 45 Hour contract
- Online Discounts in High Street Stores - My Staff Shop
- Medicash
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice - via Charles Cameron
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance - Stream
- Incentive Schemes
- Refer A Friend Scheme
Intrigued, but want to read more about us first?
Sure! Check out these resources to find out more about what we do.
- QSRP website
- Our Company Video
- Our LinkedIn page
- O'Tacos
- Quick
- Burger King Italy and Burger King Belgium
- Chopstix
- Dunkin'
- G La Dalle
All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
- Acting with Integrity
- Building and Supporting Teams
- Championing Customer Needs
- Communicating Effectively
- Delivering High Quality Work
- Inspiring and Motivating Others
- Teamwork
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