General Manager

The Social Hub; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts Europe

Growth opportunities

Multinational environment

Job summary

The Social Hub Glasgow is seeking a General Manager to drive daily operations, oversee P&L, and lead a diverse hospitality team in the heart of the Merchant district. You will implement operational procedures, aim for strong guest satisfaction, and foster a dynamic, inclusive culture that reflects our game-changing approach to hospitality.

You should have 3+ years in a GM or similar role, with proven leadership and the ability to navigate a hybrid, community-focused brand.

Qualifications

• At least 3 years of experience as a General Manager or in a similar hotel/closed-loop hospitality role.
• Strong leadership with hands-on, lead-by-example style.
• Experience in hybrid hospitality or community-member brands is a plus.
• Fluent English with excellent written and verbal communication.

Responsibilities

• You’ll drive daily operations and oversee implementation of procedures.
• You’ll manage P&L and ensure financial performance and guest satisfaction.
• You’ll lead and develop hotel teams to deliver high service levels.
• You’ll collaborate with stakeholders to optimize brand propositions.

Skills

Leadership

Stakeholder management

Team development

English fluency

Job description

Your mission should you choose to accept it…

We’re the first Social Hub in the United Kingdom and we couldn’t think of a better place to be than in Scotland. Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub is operating around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?

You’re a true team player and captain – driving the daily operations of The Social Hub Glasgow. You oversee the implementation of operational procedures including conversions. You manage and lead your teams towards quality and great financial results. You’re that enthusiastic leader, who helps out and directs the teams to build, maintain and develop a vibrant community. You do this by being commercially driven and able to implement new ideas.

At the same time you're down to earth, managing a P&L and ensuring processes and efficiency are part of the daily routine. You’re driven to support and challenge the brand propositions through sharing best practice revenue generation, profit conversion, guest satisfaction and team member retention.

In case you don’t know who we are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What you’ll do

• You’ll develop the business plan and implement strategies where key hotel metrics are identified, communicated and delivered.
• You’ll maximise overall performance; sales and profit, brand awareness, and brand reputation, business opportunities, team productivity and performance and, above all, guest love.
• You’ll own the full P&L; setting budget, managing actuals and assuring forecasts, controlling and reporting on all areas of the business.
• You’ll review and optimise business activities, processes and ways of working – driving financial performance and adding value.
• You’ll partner with key stakeholders, effectively managing and reviewing the life cycle of the team; fostering a culture of trust, collaboration, inclusion, guest-focus and fun.
• You’ll deliver on compliance with all legislation and due diligence requirements, ensuring they are documented for internal and external audit.
• You always deliver the highest levels of community service experience.

Who you are

• You’re a fun and engaged, all-round nice person who believes that creating value for customers is crucial for the success of your hotel.
• You have at least 3 years of experience as a General Manager or in a similar role in a hotel, co-living/student accommodation or resort.
• You know Glasgow like the back of your hand and have the local knowledge to drive success.
• You have affinity or experience with hybrid hospitality or community-member-based brands and business models.
• You demonstrate excellent leadership skills with a hands-on approach and lead-by-example work style.
• You have connections and experience in working with different target groups; from corporate to students.
• You’re able to find creative solutions, offering advice and recommendations.
• Integrity is one of your core values and you have the ability to work in an environment that demands excellence, time and energy.
• You’re fluent in English, but if you know any other languages? Great – the more, the merrier!
• You have excellent written and verbal communication skills.
• You have a valid UK passport or work permit.

What we offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel – we’re a game changing innovator, challenging every convention and defining the future.
• The continued opportunities to learn and grow in your role and beyond.
• Fantastic discounts in all our properties throughout Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.