General Manager

Spencer Recruitment; Dundee; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Profit sharing

Bonus scheme

On-site parking

Job summary

Spencer Recruitment is partnering with an established hospitality business to appoint a General Manager for a new Dundee venue. You will own the opening and ongoing performance, shaping the culture and delivering an exceptional customer experience from day one.

The role requires a proven GM in a busy venue, strong commercial acumen, and the ability to lead a high-performing team through a pre-opening and launch phase, with significant autonomy and long-term career prospects.

Qualifications

• Proven track record as General Manager in a busy, high-volume hospitality venue.
• Strong customer-first and hospitality-led approach.
• Experience recruiting, developing and motivating teams.
• Solid understanding of profit and cost management.

Responsibilities

• Lead pre-opening phase and successful venue launch.
• Recruit, train, coach and retain a high-performing team.
• Establish a positive culture for employees and customers.
• Deliver high standards of service and operational excellence.
• Take ownership of venue's commercial and financial performance.
• Manage labour planning, stock control and controllable costs.
• Monitor performance and seek opportunities to grow sales and profitability.
• Collaborate with senior leadership to hit business objectives.
• Build relationships within the Dundee community and local partnerships.

Skills

General Manager experience

Hospitality leadership

People management

Customer-focused

Commercial acumen

Job description

General Manager – New Hospitality Venue Opening

Location: Dundee

Workplace: On-site

Employment type: Full-time, Permanent

Package: Competitive base salary, achievable quarterly bonus, profit-sharing opportunity and company car

About the opportunity

Spencer Recruitment is partnering with an established and growing hospitality business to appoint a General Manager for the opening of an exciting new venue in Dundee.

This is an excellent opportunity for an experienced hospitality leader to take ownership of a flagship opening, from the initial pre-opening phase through to launch and long-term commercial success.

Working closely with the senior leadership team, you will recruit and develop the opening team, establish strong operational standards and create a venue that becomes a recognised destination within the local community.

The role

As General Manager, you will take full responsibility for the successful opening and ongoing performance of the venue.

You will be involved before opening day, helping to build the team, establish the operating culture and ensure the venue is ready to deliver an exceptional customer experience from launch.

Your responsibilities will include:

• Leading the pre-opening phase and successful launch of the venue
• Recruiting, training, coaching and retaining a high-performing team
• Establishing a positive and engaging culture for employees and customers
• Delivering consistently high standards of service and operational excellence
• Taking ownership of the venue’s commercial and financial performance
• Managing labour planning, stock control, waste and controllable costs
• Monitoring performance and identifying opportunities to increase sales and profitability
• Working closely with senior leadership to deliver wider business objectives
• Building strong relationships within the Dundee community
• Developing local partnerships, events and initiatives that drive awareness and repeat business
• Ensuring all operational, licensing, health and safety, and compliance standards are maintained

About you

We are looking for an experienced hospitality leader who combines strong commercial awareness with excellent people-management skills.

You will ideally have:

• Previous experience as a General Manager within a busy, high-volume hospitality venue
• A strong customer-first and hospitality-led approach
• Proven experience recruiting, developing and motivating teams
• Strong commercial acumen and an understanding of profit, not only sales
• Experience managing labour, stock, budgets and controllable costs
• Excellent organisational, communication and decision-making skills
• The confidence to work independently and take genuine ownership
• A proactive, positive and solutions-focused approach
• An understanding of the Dundee market or a strong desire to become part of the local community

Experience opening a new venue or leading a team through a period of significant change would be highly advantageous.

What is on offer

• Additional profit-sharing opportunity
• Company car
• The opportunity to shape and lead a major new venue opening
• Significant autonomy and responsibility
• Long-term career progression within a growing hospitality business
• Free on-site parking

This is an exciting opportunity for an ambitious hospitality leader to build a team, establish a new venue and make a lasting impact in Dundee.