General Manager

Shark Club UK; Crawley; On-site; GBP 42,000 - 62,000; Full time

Job summary

Shark Club UK is seeking an inspiring General Manager to lead our Crawley venue. You will drive hospitality excellence, develop a high-performing team, and oversee all operational and financial aspects of the business.

You will mentor senior leaders, shape the guest experience, and implement initiatives to hit financial targets while maintaining brand standards and a culture of inclusion.

Qualifications

• 3+ years previous experience leading a full-service restaurant or bar.
• Strong leadership and people development skills.
• Proven ability to manage P&L, budgets and financial targets.
• Excellent communication, both written and verbal, with staff at all levels.

Responsibilities

• Lead all restaurant operations, ensuring a positive culture and hospitality excellence.
• Develop leadership positions and role-model superior guest experiences.
• Oversee hiring, onboarding and weekly scheduling to meet labour targets.
• Drive initiatives to achieve financial targets and performance goals.
• Maintain property standards and ensure exceptional guest satisfaction.

Skills

People leadership

Operational excellence

Financial management

Team development

Brand ambassador

Communication skills

Planning and administration

Market awareness

Training others

Customer service

Job description

We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to personify the magic and precision of the overall restaurant experience, all the while providing best-in-class leadership to an awesome group of people.

The Senior Leadership team is here to train and mentor you, while supporting your life goals. Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

Our menu, continuously being developed, features globally inspired flavours and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

Key Responsibilities

As the General Manager, you will be at the centre of it all - instilling and maintaining an overall positive culture amongst the entire team, developing of all leadership positions, and role modelling hospitality - while heading all operational and financial aspects of the business. Some of your responsibilities will include:

• Manage and analyze financial parameters and controls for all areas of the restaurant and determine business priorities
• Ensure complete guest satisfaction at all times, at an exceptional level
• Oversee and ensure general maintenance and cleanliness of property
• Corroborate successful hiring, training and week-to-week schedules for all departments that achieve labour targets
• Consistently implement initiatives to achieve all financial targets and performance goals

Key Requirements

• 3+ years previous experience leading a full-service restaurant or bar
• Passionate about developing others
• Passionate about food and drink and up on all the latest trends
• Established leadership skills
• Ability to develop and motivate the people around you to always be their best
• Successful in training others to master technical skills
• Highly organized with great planning and administrative skills
• Excellent communication skills, both written and spoken
• Ability to showcase Brand Ambassadorship
• Well versed in local marketing skills and event management
• Skilled at setting and achieving short and long-term business goals
• Energetic and positive
• Desire for continuous improvement
• Committed to being inclusive and embracing diversity

Opportunities

With our company, you will have the chance to:

• Gain valuable leadership skills and experience
• Grow your career in our rapidly expanding company
• Cultivate your own development by working with senior leaders
• Attend leadership development seminars and conferences
• Learn about opportunities for taking part in new restaurant opens across the UK and Ireland