General Manager

Chase Taylor Recruitment Ltd; Cambridgeshire and Peterborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

Chase Taylor Recruitment Ltd in Cambridgeshire is seeking an experienced General Manager to lead the conservatory and extension operation, driving performance, profitability and customer satisfaction across multiple projects.

You will oversee delivery, manage teams and partners, push improvements, and align with senior management to shape the business’ future. This is a senior, influential role with broad responsibility growth over time.

Qualifications

• Proven experience in General Management, Operations Management, Contracts Management or senior operational/project management.
• Strong knowledge of conservatory, extension or closely related residential construction projects.
• Experience managing projects from initial handover through planning, procurement, installation, completion and aftercare.
• Sound commercial judgement with margins, profitability and cost control.

Responsibilities

• Take responsibility for day-to-day management and operational performance of the conservatory and extension operation.
• Oversee delivery of conservatory and extension projects, ensuring efficiency, profitability and quality; lead, motivate and manage employees, contractors and delivery partners.
• Take ownership of commercial performance, including margins, profitability, budgets and cost control.
• Identify and implement improvements to systems, processes and operational efficiency.
• Monitor workloads, resources, project progress and performance against targets.
• Make timely, commercially sound decisions and implement them.
• Maintain high standards of customer service throughout the project lifecycle.
• Collaborate with sales, surveying, installation, administration and senior management teams to resolve issues.

Skills

General Management

Operations Management

Contracts Management

Project Management

Job description

Key Responsibilities

• Take responsibility for the day-to-day management and operational performance of the conservatory and extension operation.
• Oversee the delivery of conservatory and extension projects, ensuring they are completed efficiently, profitably and to the required quality standards.Lead, motivate and manage employees, contractors and other delivery partners.
• Take ownership of commercial performance, including margins, profitability, budgets and cost control.
• Identify and implement improvements to systems, processes and operational efficiency.
• Monitor workloads, resources, project progress and performance against agreed targets.
• Make timely, commercially sound decisions and take responsibility for their implementation.
• Maintain high standards of customer service throughout the project lifecycle.
• Resolve operational, customer and project issues calmly and effectively.Work collaboratively with sales, surveying, installation, administration and senior management teams.
• Produce and use management information to support planning, decision-making and performance improvement.Identify opportunities to improve profitability, productivity and the overall performance of the business.
• Contribute to the wider direction and future performance of the business.Take on broader management and commercial responsibilities as the role develops.

Candidate Profile

The successful candidate will be an experienced manager with the credibility, judgement and commercial ability to operate at a genuine General Management level.

You will ideally have:

• Proven experience in General Management, Operations Management, Contracts Management or senior operational/project management.
• Strong knowledge of conservatory, extension or closely related residential construction projects.
• Experience managing projects from initial handover through planning, procurement, installation, completion and aftercare.
• A strong track record of leading people and building accountable, effective teams.Sound commercial judgement, with a clear understanding of margins, profitability and cost control.
• The ability to identify inefficiencies and implement practical improvements.
• Confidence in making decisions, solving problems and taking ownership of outcomes.
• A customer-focused approach, combined with the ability to manage expectations and resolve difficult issues.
• Strong organisational, communication and stakeholder-management skills.
• The capacity to balance day-to-day operational demands with broader commercial priorities.
• The ambition and capability to take on wider responsibility over time.

The Person

• We are looking for someone who is hands-on, commercially minded and prepared to take responsibility.
• You will be someone who looks beyond their immediate responsibilities and considers what is best for the business as a whole.
• If something isn't working, you take ownership and find a solution.
• If a process can be improved, you look for a better way.
• If profitability can be improved, you want to understand how.
• You will be comfortable making decisions, leading from the front and being accountable for the results.

The Opportunity

This is a senior and influential appointment within an established business.

The successful candidate will have the opportunity to work closely with senior management, take increasing responsibility for the operation and have a genuine influence on the future direction and performance of the company.

The role will initially focus on the conservatory and extension operation, but there is genuine scope for the right person to take on increasingly broad General Management responsibility as they demonstrate their ability to deliver results.

This is an opportunity for an ambitious individual who wants to make a real difference, take on greater responsibility and develop their career within an established and successful business.