General Manager

ABM UK; Bristol; On-site; GBP 41,000 - 90,000; Full time

Job summary

ABM UK is seeking a General Manager to oversee operations at Bristol Airport. The successful candidate will ensure high standards of service and performance management. This role includes leading the PRM & Cobus operations, engaging with airlines, and providing on-call support. Ideal candidates will have experience in similar leadership roles, flexibility, and a strong communication skillset.

Benefits

24/7 GP access for employees and family

Mental health support and counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Lifeworks employee app

Qualifications

• 2 years General Manager experience in Aviation or 5 years in Transport & Logistics required.
• Must hold a full UK driving license.
• Excellent communication and flexibility skills are essential.

Responsibilities

• Oversee service and performance management of staff at Bristol Airport.
• Ensure compliance with service level agreements and operational standards.
• Handle customer complaints and provide operational guidance 24/7.

Skills

Excellent communication

Interpersonal skills

Flexibility

Achievement oriented

Education

2 years of General Manager experience in Aviation or 5 years in Transport & Logistics

Full UK driving license

Tools

PowerBI

Microsoft Office

Job description

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WORKING HOURS: 40 hours per week, 5 in 7

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

Purpose:

To ensure effective oversight and performance management of staff in the Company's Bristol operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. As a strategic leader for operations, this role will be leading services for PRM & Cobus operations in line with defined strategic business objectives and plans.

Ensure effective and profitable operation of the ABM Service at Bristol Airport, including the provision of a professional and high-quality level of service, in order to meet and exceed the specified requirements set out in the Contract / Service Level Agreement, as agreed with our client.

Key Responsibilities:

Operational

• Required to be available to support and provide advice and guidance to the team in dealing with any issues that arise within the airport 24/7, 365 days of the year, an on- call response capability (threat assessment / security incident management).
• To ensure the development and maintenance of effective shift-working patterns and arrangements to optimize the use of the staffing resources available and secure the necessary staffing to meet ongoing working requirements.
• Ensure that; all Airport Authority Service Level Agreements are met and maintained, the standards of services carried out meets the Company quality standards an the requirement of the customer. Take appropriate action where standards and services are not being met.
• Ensure that the "image" specified by the Company is maintained in the standards of work, uniform, vehicles, buildings, and all dealing with customers, other airlines, other service companies and the general public.
• Promote a culture of service excellence and maintain a professional image, both personally and corporately - champion legendary service.
• To cover additional shifts that may be required due to holidays for direct reports.
• Have a high level of understanding of all ABM software such as AvTech, PowerBI, and proficient in all Microsoft Office applications.
• To manage the resolution of passenger and customer complaints within the given timescale and to be accountable for all customer related issues.
• Ensure all equipment is operational and deployed.

Engagement

• Proactively meet and engage with Airlines on a regular basis to discuss any issues.
• Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner.
• Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons.
• Establish and maintain good relationships and lines of communication both written and verbal with client airlines and companies such as grounds handlers, caterers etc.
• Ensure that working relationships within the airport are such that they maximize co- operation leading to the efficiency and effectiveness of all staff.
• Attend quarterly/monthly Airport and airline partner meetings as representative of ABM to deliver performance results.

Reporting

• Provide detailed weekly and monthly reports covering all operational aspects of that week's / month's operation inclusive of complaints / compliments / operational data...etc.
• To ensure full compliance with ABM Policies and Procedures, such as; human resources, training, financial reporting, etc.
• Provide monthly CAA (ECAC data) quality standard data detailing any performance deviations and actions taken to address.
• Undertake daily data analysis of Power Bi and detailing any performance deviations and actions taken to address.
• Provide detailed information regarding any delays and actions to be taken to reduce / remove delays.
• Produce weekly and monthly sick / absenteeism reports and actions to be taken by the Duty Managers to reduce the figures.
• Produce weekly and monthly reports on any service lapses that may have occurred and actions to be taken to reduce them.
• Undertake and manage full investigation and written report of all incidents, accidents, and occurrences, highlighting areas that need to be addressed and actions taken.

Processes & Procedures

• At all times comply with CAA protocol along with the Airport operating procedures.
• Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary.
• Report all accidents or injuries to employees or customers using AssessNet.
• Ensure full adherence to Airport Safety Permit process.
• Ensure that all provisions of the Health & Safety at work and any other legislations and regulations governing the work are fully complied with.
• Ensure Management Team conduct all required daily / weekly / monthly audit inspections and record within SharePoint.
• Maintain all vehicles and equipment ensuring required service intervals are agreed and met.

People Management

• Implement and monitor key performance indicators for all staff.
• Be accountable for Absence Improvement and Performance Management of all staff.
• Ensure that the management team monitor all employees' performance and attendance. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.
• Accountable for the rostering of all staff under your control and managing their absence and annual leave cover.
• Establish a meeting structure with the local management team, with emphasis on operational needs and requirement, on time performance and quality.

Health & Safety:

• To make inroads into being an employer of choice and service provider of exceptional standards with the level of Health & Safety Standards provided, measured, maintained, and enforced.
• To take ongoing steps to ensure the continued elevation of high levels of health and safety, quality and environmental standards and procedures at the Airport and report any deviation from these standards promptly to ABM senior management and members of the Manchester Team as appropriate.
• Always follow the company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line Manager and / or via your divisional incident reporting system.

This description is an outline of the role, and it is expected that key task will vary with the demand of our client and operational base. You may be asked to take on other reasonable tasks as requested.

Required Experience and Skills:

• Previous experience of primarily working in a similar role is desirable.
• A minimum of 2 years of General Manager experience with Aviation
• Or 5 years' General Manager experience in Transport & Logistics
• Must have the right to work in the UK.
• Must pass a DBS check.
• Must be able to provide 5 years of reference information.
• Must be over 18 years of age.
• Must hold a full UK driving license

Behaviors:

• Excellent communication & interpersonal skills.
• Flexibility.
• Achievement orientated.

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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