General Manager

Frasers Group; Blackburn; On-site; GBP 30,000 - 50,000; Full time

Job summary

Frasers Group is seeking a visionary General Manager for their Paddle Club in Blackburn. The role involves overseeing club operations, driving membership growth, and ensuring exceptional member experiences. Candidates should have management experience, a passion for sports, and strong leadership skills.

Qualifications

• 2+ years' experience in a team leader or management role.
• Passion for Padel Racket Sports and health and fitness.
• Full availability to work evenings, weekends, and holidays.

Responsibilities

• Lead overall management of the Paddle Club and ensure efficient operations.
• Develop strategies for membership growth and satisfaction.
• Manage the club's budget and financial performance.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Frasers Group is a leading name in the sports, fitness, and retail industry, known for our commitment to excellence and innovation. Our Paddle Clubs are an integral part of this mission, offering world-class facilities, expert coaching, and a vibrant community for paddle sports enthusiasts of all levels.

We are seeking an experienced and visionary Paddle Club General Manager to lead and drive the success of our Paddle Club. In this role, you will be responsible for overseeing all aspects of the club's operations, from member engagement and staff management to financial performance and strategic growth. You will play a key role in creating an exceptional experience for our members while ensuring the club meets its business objectives.

Job Description

• Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club's business goals.
• Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well-organised and deliver value to members.
• Manage the club's budget, monitor financial performance, and implement initiatives to drive profitability.
• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
• Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer-focused work environment.
• Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
• Build and maintain strong relationships with members, staff, and the local community to enhance the club's reputation and reach.
• Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
• Report regularly on club performance, providing insights and recommendations to senior management.

Qualifications

• 2+ years' experience in a team leader, supervisory or management role.
• Ideally experienced in working with LTA
• Must have a passion for Padel Racket Sports and all things health and fitness.
• Full availability to work evenings, weekends, and holidays.
• Excellent written, oral communication, and organizational skills.
• Proven attention to detail.
• Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
• Ability to lead and motivate team.
• Desire for career growth within the company.

Additional Information

• Think without limits - Think fast, fearlessly, and take the team with you.
• Own it and back yourself - Own the basics, own your role, and own the results.
• Be relevant - Relevant to our people, our partners, and the planet.