General Manager

Sodexo Live!; Blackburn; In loco; GBP 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Flexible Benefits fund

Descrizione del lavoro

Sodexo Live! is seeking a General Manager to lead operations at Ewood Park, Blackburn. You will shape matchday and non-matchday experiences, directing hospitality, retail and events teams to deliver exceptional guest service.

The role requires proven leadership in large venues, a strong commercial mindset and the ability to drive profitability while ensuring safety and compliance. A dynamic, customer-focused leader will thrive in this iconic stadium.

Competenze

• Proven leadership experience within stadium, arena or large-scale venues.
• Strong commercial mindset with P&L experience.
• Excellent client relationship management and influence at senior level.
• Track record in hospitality, retail and events operations.
• Strong communication and stakeholder engagement skills.

Mansioni

• Provide strategic leadership for all Ewood Park Sodexo Live! operations.
• Act as senior point of contact for the venue partner.
• Lead and inspire a high-performing multidisciplinary team.
• Drive commercial performance, manage profitability and growth initiatives.
• Oversee premium hospitality, retail, conferences and events.
• Champion safety, compliance and health and safety standards.
• Develop and implement the venue business plan in line with objectives.
• Identify opportunities for innovation and enhanced fan experiences.

Conoscenze

Leadership experience

Commercial mindset

Client relationship management

Hospitality operations

Communication skills

People leadership

Descrizione del lavoro

• Blackburn Rovers Ewood Park, Nuttall Street BB2 4JF
• up to £50,000 depending on experience + excellent bonus and benefits package
• Flexible Benefits fund of £1,300 to utilise across an array of benefits

At Sodexo Live!, we create exceptional moments at some of the world's most iconic venues. We are now seeking an inspiring General Manager to lead our operations at Ewood Park, delivering outstanding hospitality, retail and event experiences for fans, partners and guests.

This is more than an operational leadership role. It is an opportunity to shape the entire matchday and non-matchday experience, lead high-performing teams, and drive commercial success at one of football’s historic stadiums.

If you are a dynamic hospitality leader with stadium or large venue experience, strong commercial acumen and a passion for delivering unforgettable experiences, this is your opportunity to make your mark.

What You'll Do:

• Provide strategic leadership for all Sodexo Live! operations at Ewood Park, ensuring exceptional service across matchdays, hospitality, retail and events.
• Act as the senior point of contact for the venue partner, building trusted relationships and delivering on shared ambitions for the venue.
• Lead and inspire a high-performing multidisciplinary team, creating a culture of collaboration, engagement and continuous improvement.
• Drive commercial performance and profitability, managing P&L accountability while identifying new revenue opportunities and growth initiatives.
• Oversee premium hospitality, public retail, conferences and events, ensuring service delivery consistently exceeds guest expectations.
• Champion a culture of safety, compliance, and operational excellence, including food safety, licensing, and health and safety standards.
• Develop and implement the venue business plan, aligning operational strategy with both Sodexo Live! and partner objectives.
• Identify opportunities for innovation, new concepts and enhanced fan experiences, keeping the venue at the forefront of stadium hospitality.

What You Bring:

• Proven leadership experience within stadium, arena, or large-scale hospitality venues.
• Strong commercial mindset with experience managing P&L and delivering financial performance.
• Strong client relationship management skills with the ability to influence at senior level.
• Demonstrated success in hospitality, retail, and events operations.
• Excellent communication, leadership and stakeholder engagement skills.
• A passion for delivering exceptional guest experiences and leading teams to achieve excellence.