General Manager

Radisson-Hotel-Group; Bentfield; On-site; GBP 90,000 - 120,000; Full time

Job summary

Radisson Blu London Stansted Airport seeks an experienced General Manager to lead a 500-room operation with a major meetings and events offering. You will drive performance, guest satisfaction and financial results while coordinating with corporate teams and ownership.

The role requires strategic vision with hands-on leadership, a proven track record in large-scale hotel management, and a focus on revenue growth and operational excellence.

Qualifications

• Proven experience as General Manager or senior hotel leader in a large full-service hotel.
• Track record of delivering strong commercial and financial results, including budgets and profitability.
• Experience leading large teams and cross-functional departments in a high-volume hotel environment.
• Strong knowledge of Rooms, F&B, Meetings & Events and hotel operations.

Responsibilities

• Hold full P&L responsibility and ensure operational excellence across all hotel areas.
• Lead, coach and develop a high-performing team with a culture of collaboration and service.
• Uphold Radissonbrand standards to deliver memorable guest experiences.

Skills

P&L ownership

Hotel leadership

Budgeting & forecasting

Revenue optimization

MICE and events

Airport hotel experience

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Join a World of Moment Makers, become General Manager of Radisson Blu, London Stansted.

We are looking for an experienced and commercially driven General Manager who thrives in a fast-paced, high-volume hotel environment and is excited by the opportunity to lead one of the UK’s largest airport hotels.

As General Manager of Radisson Blu, London Stansted Airport, you will lead a complex 500-room operation with a significant meetings and events offering, a diverse international guest profile and a strong mix of business, leisure, group and MICE demand.

Whilst combining strategic thinking with a highly visible, hands-on leadership style, you will ensure the hotel delivers exceptional guest experiences while achieving its commercial and operational objectives.

As General Manager, you will:

• Hold full P&L responsibility and ensure operational excellence across all areas of the hotel.
• Lead, coach and develop a high-performing team, fostering a culture of collaboration, empowerment and exceptional service.
• Uphold and enhance Radissonbrand standards, ensuring memorable experiences for every guest.
• Act as a key liaison between the hotel, corporate teams and ownership.
• Drive business performance, implementing strategies that maximise revenue, profitability and long-term value.
• Champion innovation and create an environment where colleagues and guests feel welcomed, valued and inspired.

Qualifications

• Proven experience as a General Manager, Hotel Manager or senior hotel leader within a substantial full-service hotel environment.
• Strong experience managing a large-scale operation, ideally within a hotel of comparable size, complexity or business mix.
• Demonstrable track record of delivering strong commercial and financial results, including responsibility for budgets, forecasting, revenue performance and profitability.
• Strong knowledge of Rooms, Food & Beverage, Meetings & Events and hotel operations, with the ability to understand how each area contributes to overall hotel performance.
• Significant experience in MICE, meetings and events or group business, with an understanding of the opportunities and challenges associated with a large conference operation.
• Experience working within an airport, city, conference or high-volume hotel environment would be highly advantageous.
• Experience of leading, motivating and developing large, diverse and multi-disciplinary teams, creating a positive and high-performing culture.
• A strong understanding of guest satisfaction, quality standards, brand compliance, health & safety, legislation and due diligence.
• Experience of driving change, continuous improvement and operational excellence within a large organisation.

Above all, we are looking for an authentic and inspiring leader who has agenuine passion for hospitality and people, combined with the commercial confidence to identify opportunities, challenge the status quo and deliver results.

You will bring a positive, “Yes I Can!” attitude, embrace collaboration and enjoy creating an environment where colleagues feel empowered, guests feel valued and the hotel continues to perform at its very best.

Additional Information

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.