General Manager

ABC Hospitality Enterprise; Aberdeen City; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality enterprise in Aberdeen is seeking an experienced General Manager to lead their team and ensure excellent dining experiences. The ideal candidate will have a proven track record in management within the hospitality sector, demonstrating strong leadership and hands-on operational skills. This role offers a competitive salary, immediate start, and opportunities for career progression along with a supportive work environment.

Benefits

Employee Assistance Program

Generous discount off bills

Opportunities for career progression

Staff meals

Staff parties and events

Qualifications

• At least two years’ experience in a top-level management position within hospitality.
• Experience within a high-volume venue is a must.
• Strong people management skills and a customer-first attitude.

Responsibilities

• Oversee day-to-day operations and ensure high standards.
• Monitor venue finances and staff scheduling.
• Liaise with the Head Chef to develop menus and enforce safety regulations.

Skills

Leadership

Customer Service

Communication

Time Management

Team Motivation

Job description

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We are looking for an experienced General Manager to join our team. As the General Manager, you will be expected to provide an in-depth knowledge on how to manage our day-to-day operations as well as deliver exceptional levels of leadership, all of which will aim to support our vision in delivering memorable dining experiences through great customer service.

RESPONSIBILITIES

• Number One – Oversee the day-to-day operations of the business. This is not a role for someone who wants to be sat at a computer all day, or even half of the day, this is very much an operational role and the successful applicant will be very hands-on in the day-to-day operations.
• Overseeing the dining experience through a holistic approach, i.e. ambiance, quality of the food as well as service, developing rapport with guests, etc.
• Handling customers’ complaints on site as well through our feedback platforms.
• Business driven – monitor the venues finances in general as well as promoting the restaurant through positive word of mouth, i.e., great feedback.
• Completing necessary paperwork, e.g., labour cost % reports, staff attendance reports, performance reviews, etc.
• Directly involved in the recruiting and hiring of staff, especially the management team.
• Monitor the venues KPIs, e.g., staff scheduling to ensure labour cost % will be met, waste from kitchen and bar to ensure GP% target will be met, etc.
• Liaising with the owners and Head Chef or Bar Manager to develop new menus, i.e. consolidating the team’s and owners’ ideas and scheduling cook offs and tasters, following back on feedback, revise costings and suggest selling prices, all the way to printing the menus and changing prices on the till system.
• Liaise with the Head Chef to enforce food handling regulations and other guidelines to increase customer safety.
• Liaise with the Restaurant Manager to streamline the restaurant processes and improve the customers’ experience.

YOU
Are dedicated and passionate about the hospitality industry...
Boast a highly positive attitude matching a big personality..
Experience within a high volume venue is a must...
Boast excellent Management skills with the ability to motivate your team at all times...
Thrive in a fast paced environment...
Are committed to customer service and strive for the best...

Are a natural motivator...
Are a hands on manager who loves to be on the floor, ensuring a smooth running of service, from greeting guests to running food and drinks…
Are an individual that loves to create a positive working environment and team focused culture...
Have at least two years’ experience in a Top Level Manager position within a Restaurant & Bar or Hotel environment with a track record of people management and great customer experience...
Have immaculate time management and communication skills...
Are ideally living in Scotland, or willing to locate ASAP to the gorgeous, Aberdeen!
Ready to get started...

A LITTLE ABOUT - The Albyn

Proud purveyors of fine fayre in the heart of Aberdeen’s West End — this is The Albyn, reimagined.

A welcoming and modern twist on a long-time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.

There’s space for fine food and drink, there’s space for family dining, there’s space for watching the rugby — there’s space for everyone at The Albyn. Come awa’ in.

A LITTLE ABOUT US..
We are an owner operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion.

WHAT DO YOU GET?
A competitive salary and full contract plus tips

Employee Assistance Program
Generous discount off your bill (including drinks)
Immediate start (or as soon as your notice period allows)
Opportunities for career progression
Staff meals
Fantastic team and work environment
A business who cares about you
Staff parties, events, training courses and much more!

If you're an experienced General Manager and want to develop your career within a growing and passionate company then apply now to join our team and come along on the journey!