General Assistant - Monday to Friday

Thomas Franks Ltd; Houghton-le-Spring; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Free Parking

Free meals on duty

Volunteer leave

Job summary

Thomas Franks Ltd in Sunderland is seeking a General Assistant to join a busy contract catering team. The role is full-time, 40 hours per week, Monday to Friday, with occasional evenings or weekends for functions and school events. The location offers free parking and a focus on high-quality hospitality.

You will support the team in serving customers, preparing service areas, and maintaining hygiene and safety standards while delivering excellent customer service in a vibrant dining environment.

Qualifications

• Experience in fast-paced catering environment.
• Able to work Monday to Friday, with occasional evenings/weekends for events.
• Good verbal and written English communication.

Responsibilities

• Support the team with serving customers and replenishing stocks.
• Prepare service areas for daily business and set up for meals.
• Serve, clear, and clean food, beverages and equipment for events.
• Maintain hygiene and food safety standards and allergen controls.
• Restock consumables and manage wastage during service periods.
• Occasionally work evenings and weekends for functions and school events.

Skills

Teamwork

Listening

Customer service

Personal presentation

Food hygiene

English language

Job description

Contract: Full Time , Permanent
Salary: £ 26,998 per annum
Hours: 40 per week

A stunning B&I location in Sunderland for a full-service wealth management house delivering intelligent solutions for your lifetime financial journey. Catering for approximately 120 people daily. We offer breakfast, lunch, Coffee Shop and lots of high end hospitality. The role is a Monday to Friday operation. Additional benefits of this location are Free Parking.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Sunderland.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.