General Assistant

Thomas Franks; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Wider wallet discounts

Free meals on duty

Voluntary leave

Parental leave

Cycle to work

Refer a friend bonus

Training & development

Apprenticeship programme

Team events

Employee assistance

Pension plan

Career progression

Job summary

Thomas Franks in Manchester is looking for a General Assistant to join a fast-paced catering operation. You will support serving customers, replenish stocks, and help with dishwashing and cleanliness across the venue.

The role involves working 5 days over 7 in a busy site with great transport links and a strong focus on hygiene and customer service. Experience in catering or food preparation is preferred, with opportunities for training and development within a well-established contract caterer.

Qualifications

• Teamwork and customer service in fast-paced catering settings.
• Adaptability and willingness to learn new skills.
• Able to lift and move moderately heavy items, practical hygiene knowledge.

Responsibilities

• Support the team with serving customers, replenishing stocks, and cleaning.
• Dishwashing and pot-wash duties; ensure crockery, cutlery, and equipment are cleaned and returned promptly.
• Maintain a clean wash-up area and hygienic work surfaces throughout the day.
• Ensure availability of clean crockery and equipment during busy service periods.
• Use cleaning chemicals safely and report faults or stock shortages promptly.
• Prepare service areas for daily business and events.
• Prepare, set up, serve, clear, and store food, beverages or equipment for functions.
• Prepare basic food for sale following hygiene practices and standards.
• Restock stocks during service and assist customers as needed.
• Handle rubbish and recycling correctly; assist with special events.

Skills

Teamwork

Listening

Initiative

Personal presentation

Hygiene-consciousness

Food hygiene certificate

Adaptable

Reliable

Honest

Customer service

English proficiency (verbal)

English proficiency (written)

Experience in catering/food prep

Education

Food hygiene certificate (qualification)

Job description

A fabulous B&I location in Manchester for a British automotive online marketplace and classified advertising business. Catering for approximately 600 people daily. We offer Breakfast, lunch, 2 coffee shops, grab & go and good high end hospitality. This is a seven day operation so shift patterns are 5 over 7. The location is closed Christmas day, Boxing day and New Years day. Additional benefits of this location is it has great transport links.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Manchester.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning
• Take primary responsibility for dishwashing and pot-wash duties, ensuring crockery, cutlery, utensils, trays and kitchen equipment are cleaned, sanitised and returned promptly to the correct areas.
• Maintain a clean, tidy and hygienic wash-up area throughout the day, including cleaning dishwashing equipment, sinks, work surfaces, floors and surrounding areas.
• Ensure the continuous availability of clean crockery, cutlery and equipment during busy service periods.
• Use dishwashing equipment and cleaning chemicals safely and correctly, reporting any faults or stock shortages promptly.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

Benefits:

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.