General Assistant Cleaning

Sanctuary Group; Telford; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Sick pay

Pension

Life insurance

Parental leave

Training

Flexible working

Discounts

Cycle to Work

Enhanced pay rates for extra hours

Job summary

Sanctuary Supported Living in Telford is looking for a General Assistant - Cleaning at Rose Manor. You will keep communal areas, offices, and kitchens clean and tidy, support residents with meals where appropriate, and report faults to maintain a safe environment.

This not-for-profit employer offers £12.71 per hour, 33 days’ annual leave pro rata, sick pay, a contributory pension, training and flexible working options.

Qualifications

• Level 2 diploma in housekeeping or catering or willingness to work towards.
• Basic understanding of health and safety in the workplace.
• Some experience in a domestic or catering environment.
• Experience with general cleaning duties (desirable)

Responsibilities

• Keep communal areas, offices, and kitchens clean and tidy.
• Complete all cleaning duties to a high standard.
• Report faults or hazards to maintain a safe environment.
• Monitor stock levels and ensure equipment is used safely.
• Help prepare meals and drinks while respecting residents’ privacy and dignity.
• Experience with general cleaning duties is desirable.
• Some experience in a domestic or catering environment.
• Good interpersonal and customer service skills.
• Basic understanding of health and safety in the workplace.

Skills

Cleaning

Health & safety

Customer service

Stock control

Education

Level 2 diploma in housekeeping or catering

Job description

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Department: Health and Social Care (Domestic and Housekeeping

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230073

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£12.71 per hour

Make a quiet difference that’s felt every day

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new General Assistant - Cleaning to our vibrant Retirement Community at Rose Manor, Ketley Park Road, Telford, TF1 5FH.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Keep communal areas, offices, and kitchens clean and tidy
• Complete all cleaning duties to a high standard
• Report any faults or hazards to maintain a safe environment
• Monitor stock levels and ensure equipment is used safely
• Help prepare meals and drinks while meeting customers’ needs and respecting their privacy and dignity
• Experience with general cleaning duties (desirable)
• Some experience in a domestic or catering environment
• Level 2 diploma in housekeeping or catering, or willingness to work towards
• Good interpersonal and customer service skills
• Basic understanding of health and safety in the workplace

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package designed to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest?

Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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