General Assistant

LKQ Corporation; Wokingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Operative to play a crucial role in branch success. This dynamic position involves picking parts, serving customers, and ensuring operational excellence. You will be part of a team that prioritizes safety and customer satisfaction, working towards high performance across key metrics. With a commitment to employee well-being and career growth, this role offers a vibrant work environment where your contributions will make a significant impact. If you thrive in a customer-first culture and are eager to deliver exceptional service, this opportunity is perfect for you.

Benefits

Enhanced Annual Leave

Pension Contributions

Life Assurance

Employee Assistance Programme

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Strong communication skills to build customer relationships.
• Ability to adapt and utilize technology for safety checks.

Responsibilities

• Deliver a safety-first culture with customer focus.
• Support retail counter to maintain high service standards.
• Assist with deliveries and enhance customer experience.

Skills

Excellent communication skills

Technology utilization for fleet checks

High focus and motivation

Good business sense

Commitment to customer service

Flexibility in daily tasks

Job description

Job Overview

As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.

Why work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Deliver a safety-first culture with the customer at the heart of everything.
• Work to achieve a balanced performance across key business metrics and KPIs aligned with business goals.
• Ensure the branch operates efficiently, with appropriate controls to support a customer-first experience.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Maintain a safety-first culture among colleagues at all times.
• Enhance returns, credits, and warranty processes to improve customer experience and streamline retail counter support.
• Support the retail counter to uphold best-in-class retail standards, ensuring customer experience excellence.
• Provide a customer-first service by managing pick-to-manifest times and meeting service level agreements.
• Assist with deliveries when needed, ensuring the branch is set up for growth through excellent customer service and SLAs.
• Deliver exceptional service consistently to foster customer loyalty.

Skills And Experience

• Excellent communication skills, capable of building strong customer relationships.
• Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
• High focus, energy, and motivation.
• Good business sense.
• Commitment to delivering top-tier service for customer experience excellence.
• Flexibility to adapt daily tasks to support the branch effectively.

What We Offer

• Competitive Salary – Regular reviews to ensure competitive earnings.
• Enhanced Annual Leave – Promoting a healthy work-life balance.
• Career Growth – Opportunities for personal development across the UK & Europe.
• Pension Contributions – Contributory pension scheme to secure your future.
• Life Assurance – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support whenever needed.
• Exclusive Gym Discounts – Reduced memberships at top health clubs.
• Healthcare Perks – Online GP, hospital plans, and wellness benefits.
• Cycle to Work Scheme – Save money and stay active with tax-free bike purchases.
• Retail & Staff Discounts – Savings on popular brands and products.