General Assistant

GSF Car Parts; North East; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Performance-based bonus

28 days annual leave + up to 5 more

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Volunteer leave

Training and progression

Job summary

GSF Car Parts is seeking a General Assistant to support daily branch operations across delivery, warehouse and counter sales. You will help customers face-to-face, process click and collect orders and contribute to hitting branch targets.

This role requires flexibility, a proactive attitude, and a full UK driving licence. Knowledge of car parts is helpful, and familiarity with systems like MAM or MS Office is desirable.

Qualifications

• Proven experience in a customer-facing role.
• Full UK driving licence (or ability to drive).
• Knowledge of car parts is advantageous.
• Comfort with IT systems for order processing and stock management.
• Ability to work across delivery driving, warehouse and counter sales.
• Strong teamwork and customer service focus.
• Familiarity with MAM, Allicat or MS Office is desirable.

Responsibilities

• Deliver parts to customers safely and on time.
• Serve trade and retail customers at the counter and handle enquiries.
• Pick and pack parts from the warehouse.
• Support click and collect orders and assist customers.
• Assist the sales team with product promotions and queries.
• Handle customer returns and warranty-related queries.
• Maintain organisation and health & safety standards.
• Work towards KPIs and sales targets.
• Develop relationships with customers and understand their needs.
• Promote the company image and values.

Skills

Customer-facing

Target-driven

IT systems

Role flexibility

Teamwork

Attention to detail

UK driving licence

Automotive knowledge

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main Duties Include

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries.
• Checking customer returns for resale, warranty or surcharge purposes.
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.
• Developing strong working relationships with customers and understanding their needs.
• Promoting a professional company image and representing GSF values at all times.
• Utilising the E-learning portal to develop product knowledge and improve performance.
• Always working towards the achievement of relevant set KPI’s.

Working hours are Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.

About You

What you'll need to succeed

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
• A positive, proactive approach with a strong focus on customer service and resolving queries effectively
• Motivated and target-driven, with the ability to contribute towards sales and branch performance
• Confident using IT systems to support order processing, stock management and customer interactions
• Ability to work flexibly across delivery driving, warehouse operations and counter sales
• Strong teamwork skills, with the ability to collaborate effectively in a fast-paced environment
• Good attention to detail, particularly when picking orders and handling customer requests
• A full UK driving licence (or requirement to drive, if applicable)
• Knowledge of car parts or the automotive industry is advantageous but not essential
• Familiarity with systems such as MAM, Allicat or MS Office is desirable

What We'll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket. As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day. But what really sets us apart is our people. We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers. We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you. This is an exciting time to join GSF Car Parts. Make an impact. Grow with us. Do yourself proud!