General Assistant

Baxterstorey; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteering days

Maternity leave (24 weeks)

Secondary carer leave

Wedding day leave

Free meals on shift

Training opportunities

Apprenticeships

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance

Cycle to work

Job summary

BaxterStorey is seeking hospitality professionals to serve food and beverages with a welcoming, professional approach. You will focus on guest satisfaction, teamwork, and maintaining high standards of cleanliness and safety in all dining areas.

The role emphasizes inclusivity, wellbeing, and delivering an exceptional hospitality experience across diverse client locations.

Qualifications

• Passion for food and customer service.
• Ability to collaborate in a team environment.
• Solution-oriented and adaptable to challenges.
• Experience in food service is a plus.
• Some knowledge of food safety practices.
• Commitment to BaxterStorey core values.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide excellent customer service and address guests' needs along their journey.
• Collaborate with colleagues to ensure smooth operations and an inclusive, safe environment.
• Comply with health and safety regulations and location guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Skills

Passion for food

Customer service

Teamwork

Adaptable

Food safety knowledge

Job description

Key Responsibilities

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas, We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Requirements

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme