General Assistant

Gidleigh Park - Restaurant; Highweek; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

On-site staff accommodation

Free on-site parking

Staff rates at our hotels

Food and beverage discounts

Employee Assistance Programme

Team events

Job summary

Gidleigh Park - Restaurant is seeking a General Assistant to support across restaurant, housekeeping and reception. You will contribute to quality service, communicate clearly under pressure, and work flexibly in a small, close-knit team.

The role offers on-site work with a family‑style team culture, staff accommodation where available, parking and generous service charge distribution among the team.

Qualifications

• Deliver quality and friendly service to guests across restaurant, housekeeping and reception.
• Communicate clearly and work well under pressure.
• Be flexible and able to work alone when needed.
• Support other areas of the hotel and be a team player.
• Demonstrate attention to detail and a proactive attitude.
• Willing to work in a small team across different areas of the business.

Skills

Quality service

Clear communication

Flexibility

Team player

Attention to detail

Pro-active attitude

Multi-department versatility

Job description

WHO

We need a General Assistant who is a good all-rounder, happy to work across our restaurant, housekeeping and reception to support the team where needed.

THEY SHOULD

• Have a passion for delivering quality and friendly service to our guests in line with the service standards we set up
• Be happy to work across different departments
• Be able to communicate clearly and work under pressure
• Have a flexible attitude in their approach and work well alone when needed
• Support other areas of the hotel and be a team player
• Have attention to detail
• Have a pro-active and motivated attitude
• Want to work in a small team where you get involved in different areas of the business

WHERE

Set on the upper reaches of the River Teign, the 24-bedroom Gidleigh Park enjoys an exquisite location on the very edge of Dartmoor National Park in Devon. With 5 AA red stars, a stunning quality led 1 Michelin starred restaurant and a member of Relais & Châteaux, Gidleigh Park is widely recognised as one of the best hotels and restaurants in the UK, and can offer learning and development opportunities few others can.

The hotel may also be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in, and has free on-site parking.

SERVICE CHARGE

We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Service charge can be in the region of £395 a month (close to £4,750 per year) over and above base pay for a full time employee.

WE WANT TO DEVELOP OUR PEOPLE

We have created our own internal training and development pathways for almost every job role in the business. This means the development journey in the business is mapped out clearly in writing, which employees are given when they start work, so everyone knows what the next step on their journey is, and how to get there. We also have our own people brand- 'Family First', because we are one big family :)

WE WANT WORK TO BE A PLEASURE

We’re a people business — our success relies on the skills and happiness of every one of our team. That’s why we invest in your training and development and promote from within. We depend on your personality and enthusiasm for hospitality… and we offer all sorts in return. We can offer careers across our collection of hotels or just a great place to work locally. For some senior roles, we may look for relevant experience, but for other jobs we just want the right character and attitude— we’ll teach you the rest!

• Amazing staff rates at our hotels for themselves, friends and family, as well as great food and beverage discounts
• Recognition for each year of work with us and big length of service milestones
• Access to our employee benefits and engagement platform and other performance, loyalty and fun -related perks!
• Access to our free Employee Assistance Programme, which is on hand to provide personal help and support if and when it’s needed
• Team events, recognition and celebrations!

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