General Assistant

Thomas Franks Ltd.; City of Edinburgh; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Wider wallet scheme

Free meals on duty

Volunteers leave

Enhanced maternity/paternity leave

Cycle to work scheme

Team & company social events

Employee assistance programme

Workplace pension

Job summary

Thomas Franks Ltd. is seeking a General Assistant for Edinburgh. This part-time, permanent role offers flexible hours (10–30 hours per week) with a salary of £12.71 per hour.

The role involves assisting the catering team, serving customers, preparing service areas, and maintaining high hygiene standards across a busy school site. Ideal candidates have experience in fast-paced catering, good English communication, and a willingness to learn.

Qualifications

• Experience in fast-paced catering environments.
• Hold a Level 2 Food Hygiene qualification.
• Ability to communicate in verbal and written English.

Responsibilities

• Support the team with serving customers, replenishing stocks, and cleaning.
• Prepare service areas for daily meal service.
• Set up, serve, clear, clean and store away food, beverages or equipment for functions.
• Prepare basic food following hygiene and safety standards.
• Restock and replenish stocks during service to meet customer needs.
• Manage rubbish/recycling in correct areas.
• Occasionally work evenings and weekends for functions or events.
• Adhere to food standards and minimize wastage.
• Follow Food Hygiene and Health & Safety policies and allergen controls.

Skills

Team working

Listening skills

Own initiative

Personal presentation

Food hygiene certificate preferred

Adaptable & flexible

Reliability & honesty

Learn new skills

Heavy lifting

Education

Level 2 Food Hygiene qualification

Job description

General Assistant Edinburgh Contract: Part Time, Permanent
Salary: £12.71 Per Hour
Hours: 10 - 30hrs per week, flexible - Term Time per week

A fabulous independent day & boarding school for girls ages 3 - 18. Set in beautiful Edinburgh. Catering for about 700 students and teachers. We offer a core feeding of Breakfast, lunch & dinner. There will be a good amount of hospitality offering at this location. Predominantly a term time plus contract and number of weeks can vary depending on the role. This school operates 7 days a week so working patterns are 5 out of 7 days and has ample on street parking with great bus routes.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Edinburgh.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.

Knowledge / competencies:

• Hold a level 2 food Hygiene qualification.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer Scotland Schools

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced PVG, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Protecting Vulnerable Groups (PVG) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the PVG Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.