General Assistant

Thomas Franks; City of Edinburgh; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free meals on duty

Cycle to work scheme

Employee discounts

Training and development

Apprenticeship programme

Team social events

Employee assistance programme

Referral bonus

Enhanced parental leave

Job summary

Thomas Franks is seeking a General Assistant at our Edinburgh location. You will join a friendly team in a fast-paced catering environment within a leading independent contract caterer.

The role includes serving customers, preparing service areas, and ensuring hygiene and safety standards are met. Candidates with a food hygiene certificate and a willingness to learn are preferred.

Qualifications

• Teamwork and customer service orientation are essential.
• Good hygiene and personal presentation are expected.
• Food hygiene certificate is preferred.
• Ability to follow verbal and written instructions in English.

Responsibilities

• Assist the team with serving customers, replenishing stocks, and cleaning.
• Prepare service areas for daily meals.
• Set up, serve, clear, and store food, beverages or equipment for functions.
• Prepare basic food for sale, following hygiene standards.
• Restock stocks and consumables during service and anticipate customer needs.
• Manage rubbish and recycling correctly.
• Occasionally work evenings and/or weekends for functions and events.
• Ensure food standards are followed and wastage is controlled.
• Follow all Food Hygiene and Health & Safety policies and allergen controls.

Skills

Teamwork

Listening skills

Initiative

Personal presentation

Hygiene

Food hygiene certificate

Customer service

Reliability

Verbal English

Written English

Job description

A fabulous independent day & boarding school for girls ages 3 - 18. Set in beautiful Edinburgh. Catering for about 700 students and teachers. We offer a core feeding of Breakfast, lunch & dinner. There will be a good amount of hospitality offering at this location. Predominantly a term time plus contract and number of weeks can vary depending on the role. This school operates 7 days a week so working patterns are 5 out of 7 days and has ample on street parking with great bus routes.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Edinburgh.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer Scotland Schools

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced PVG, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Protecting Vulnerable Groups (PVG) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the PVG Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.