General Assistant

Cheddar Gorge and Caves; Cheddar; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a General Assistant to enhance guest experiences at a renowned tourist attraction. In this dynamic role, you will be the first point of contact for visitors, ensuring a welcoming atmosphere while providing guided tours and sharing knowledge about the site's rich history. With a focus on exceptional customer service, you will also assist in maintaining the cleanliness and safety of the premises. This position offers a variety of tasks across multiple departments, making it an exciting opportunity for those passionate about hospitality and tourism.

Benefits

29 days holiday inclusive of bank holidays

Complimentary tickets to Longleat

Discounts on food and beverages

Company Pension

Life assurance cover

50% off Annual passes for Friends and Family

Qualifications

• Self-motivated with excellent customer service skills.
• Experience of providing tours or sharing verbal information to groups.
• Knowledge of pre-history and geology.

Responsibilities

• Provide the highest standard of service to customers.
• Ensure cleanliness throughout the premises.
• Conduct guided tours and provide information about attractions.

Skills

Customer Service Skills

Communication Skills

Tour Guiding Experience

Knowledge of Geology

Till Operation Experience

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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General Assistant

Reference: APR20256502

Expiry date: 2025-05-21 22:59:00.000

Location: Cheddar, Somerset

Salary: National Minimum Wage

Benefits: 29 days holiday inclusive of bank holidays (pro rata), complimentary tickets to Longleat, discounts on food and beverages and retail merchandise, along with life assurance cover, company pension and more

Reporting to the Assistant Operations Manager, you’ll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop) and Food & Beverage (Café).

Key duties will include:

• To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
• To ensure the highest standards of presentation and cleanliness throughout the premises.
• To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
• To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
• To understand and have the ability deliver food service safety compliance to the requirements of the Longleat food corporate policy.
• To assist with the rotation of stock, reporting any short dated lines to the retail office.
• To operate the tills and be responsible for the security and accounting of all moneys handled during transactions in line with the cash handling procedure.

What will I need to be considered for this vacancy?

• Self-motivated with excellent customer service skills
• Experience of providing tours or sharing verbal information to groups of people
• Experience of communicating with the general public.
• Excellent written and verbal communication skills
• Able to work outside in all weathers
• Knowledge of pre - history, geology, Victorian history
• Experience of till operation

What will I receive in return?

As a General Assistant you will receive a rate in line with National Minimum Wage rates) in addition to a range of attractive benefits that include;

• 29 days holiday inclusive of bank holidays
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
• 50% off Annual passes for your Friends and Family, free entry for yourself.
• Discounts on food and beverages and retail merchandise
• Discount on VIP Experiences and Accommodation.
• Company Pension
• Life assurance cover.
• Perks at work and much more!

You’ll be employed on a fixed term contract, working either 14 or 35 hours per week. Work may involve weekends, evenings and bank holidays as required.

The earliest start time is from 8am, and latest finish time up to 8pm, varying in accordance with opening times.

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.