General Assistant

Euro Car Parts Limited; Bedford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Retail Operative to join their dynamic team. This role is essential for ensuring high performance and operational standards at the branch, which directly impacts customer satisfaction. You will engage with customers, manage deliveries, and contribute to a culture focused on safety and excellence. With opportunities for career growth and a supportive work environment, this position is perfect for individuals who thrive in a fast-paced setting and are passionate about delivering exceptional service. Join a team that values its employees and promotes a work-life balance while striving for excellence.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth Opportunities

Pension Contributions

Life Assurance

24/7 Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Strong communication skills to build customer relationships.
• Ability to utilize technology for fleet checks and safety.

Responsibilities

• Deliver a safety-first culture with a customer-centric approach.
• Ensure operational efficiency and high service standards.
• Support retail counter to enhance customer experience.

Skills

Communication Skills

Technology Utilization

Business Acumen

Focus and Energy

Flexibility

Job description

As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.

Why work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
• Working as a member of the Fleet team with a customer first attitude.
• Ensuring colleagues are focused to deliver a safety first culture at all times.
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to utilize technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive.
• Good business acumen.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch.

What we offer

• Competitive Salary: We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave: Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth: Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions: We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind: Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme: Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts: Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks: Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme: Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts: Enjoy exclusive savings on popular brands and products.