GCIB KYC Outreach Specialist (up to VP) - French, Spanish or Dutch Speakers

Bank of America; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic KYC Outreach Specialist fluent in French, Spanish, or Dutch. In this role, you will engage with clients to ensure compliance with KYC documentation requirements while collaborating with internal teams to enhance client experience. This position offers the opportunity to make a significant impact in a diverse and inclusive environment, where your skills in client relations and regulatory knowledge will be valued. Join a forward-thinking company that prioritizes your professional growth and well-being, providing a range of benefits to support your career journey.

Benefits

Healthcare

Pension

Flexible benefits

Wellbeing support

Charitable giving

Cultural memberships

Community volunteering opportunities

Qualifications

• Fluency in French, Spanish, or Dutch is essential for this role.
• Bachelor's degree or equivalent experience is required.

Responsibilities

• Engage with clients for KYC documentation collection.
• Manage client portfolios ensuring compliance with governance routines.
• Collaborate with internal teams to support KYC requirements.

Skills

Fluent in French

Fluent in Spanish

Fluent in Dutch

Client-facing experience

Analytical problem-solving skills

Knowledge of AML CDD policies

Strong client focus

Proficiency in Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

GCIB KYC Outreach Specialist (up to VP) - French, Spanish or Dutch Speakers

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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

We are committed to being a diverse and inclusive workplace. We hire individuals from broad backgrounds and invest in our teammates' well-being. Working at Bank of America offers opportunities to learn, grow, and make an impact.

Candidate will be part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB).

The Function

The Client Outreach team works with clients to meet KYC periodic refresh and remediation requirements, collaborating with Global Bankers and Global Markets Sales to support regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection.

The team develops client connections, engages with client representatives to obtain KYC documentation, and resolves issues related to client and country-specific documentation requirements.

Team members stay updated on global regulatory changes and identify opportunities to enhance client experience.

The Role

The KYC Client Outreach Specialist (COS) team engages with clients across sectors and regions to fulfill KYC requirements for periodic refreshes efficiently.

Responsibilities

• Outreach to clients for KYC documentation collection
• Serve as main contact for clients, Bankers, Operations, Risk, and internal teams
• Manage client portfolios across regions, ensuring compliance with governance routines
• Monitor risks associated with non-compliance and its business impacts
• Gather client feedback to improve processes
• Identify and raise process improvements
• Collaborate with various internal groups including Banking, Sales, Operations, and Compliance
• Review client activity and liaise with Bankers regarding relationship continuation
• Support periodic refreshes and remediation programs
• Ensure timely collection and follow-up on documentation
• Maintain client confidentiality and adhere to policies
• Meet performance metrics and resolve exceptions
• Guide clients on CDD and ECDD requirements

Required Skills

• Fluent in French, Spanish, or Dutch
• Bachelor's degree or equivalent experience
• Experience in a client-facing role within financial services
• Preferred: CAMS certification
• Knowledge of AML CDD policies and industry practices
• Strong client focus and interpersonal skills
• Professional demeanor and patience
• Analytical problem-solving skills
• Flexibility and adaptability
• Initiative and organizational skills
• Proficiency in Microsoft Office

Benefits

Includes healthcare, pension, back-up childcare, flexible benefits, wellbeing support, charitable giving, cultural memberships, and community volunteering opportunities.

Additional Information

Bank of America emphasizes conduct, accountability, diversity, and equal opportunity employment. Candidates are encouraged to communicate any adjustment needs during the recruitment process.