Gateway Assessor

Citizens Advice; Greater London; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Citizens Advice is seeking a role that supports clients through face to face, telephone and digital gateway assessments, delivering accurate, personalised information and guidance. You will need recent experience as a Gateway Assessor or in providing information and guidance to the public, with a focus on understanding clients' problems and identifying next steps.

The ideal candidate will demonstrate empathetic listening, strong questioning skills, and a commitment to equal opportunities

Qualifikationen

• Recent experience as a Gateway Assessor or providing information, advice and guidance to the public via face to face, telephone or email.
• Understanding of the main enquiry issues in assessing clients' problems.
• Experience using interpersonal skills to understand needs, especially in telephony contexts.
• Committed to the Service's aims, principles and equal opportunities policies.

Aufgaben

• Assist in providing a quality service to clients through face to face, telephone and digital gateway assessment, supplying accurate, personalised guidance.

Kenntnisse

Gateway Assessor experience

Information guidance

Interpersonal skills

Sensitive listening

Questioning skills

Jobbeschreibung

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

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Role

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients' problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service's aims, principles and equal opportunities policies