Gatehouse Team Leader (Castleford)

G3 Remarketing Limited; Bedford; On-site; GBP 18,000 - 24,000; Full time

Job summary

G3 Vehicle Auctions is expanding its team at Bedford. You will greet customers and drivers professionally and manage the flow of arrivals and departures at the site.

role involves paperwork checks, coordinating with staff, and ensuring security and safety procedures. You will work with transport, yard and office teams to maintain site standards.

Qualifications

• Meeting and greeting customers and delivery drivers in a professional manner.
• Monitor & check paperwork to ensure vehicles are not released or accepted without correct documents.
• Liaise with site staff to plan for days outgoing/incoming traffic.
• Manage wash lanes and prioritise vehicles to valet and inspection to meet SLA’s.

Responsibilities

• Inspect the fence line for unauthorised entry or security risks.
• Monitor the gate to ensure prompt and courteous service.
• Promote teamwork and set a positive attitude and performance.
• Follow SOPs and SSOWs for your area to set the standard.
• Report breaches of Health and Safety to manager/H&S lead.
• Be computer literate, use emails and handhelds, good communication.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Health & safety

Tools

Email

Handheld devices

Job description

G3 Vehicle Auctions

Established in 2009, G3 Remarketing is one of the UK’s fastest-growing vehicle remarketing and disposal management specialists with over 130 team members across 2 UK auction facilities. Our industry-leading 14-acre facility in Castleford was purpose-built and opened to great fanfare in 2021 and has been closely followed in 2024 by the opening of the 14-acre centre at G3 Bedford.

With strategic locations in the north and south, the business continues to reshape the expectations of both physical and online auctions. Combined with a new operational platform and client interfaces, G3 will become the benchmark for all other independent auction businesses throughout the UK and Europe.

Join a winning team! G3 has recently been voted the ‘LCV Remarketing Company or the Year 2026 by Motor Trader Magazine and ‘Best Use of Technology 2026’ By Car Finance Awards.

Overview

• Meeting and greeting customers and delivery drivers in a professional manner.
• Monitor & check paperwork to ensure vehicles are not released or accepted without the correct release/arrival documents.
• Liaise with site staff to formulate a plan for the days outgoing/incoming traffic
• Manage the wash lanes and prioritize vehicles to valet and inspection to ensure we comply with current SLA’s
• Inspect the fence line for indications of unauthorised entry or potential security risks, do not leave the gate unlocked or with blockers disabled.
• Monitor the gate at all times to ensure our customers receive a prompt and courteous service.
• Practice and promote teamwork, set a good example of attitude and performance.
• Ensure SOP’s and SSOW’s are followed for your area – be what good looks like.
• Report any breaches of Health and Safey to you manager/H&S lead.
• Computer literate, able to use emails, handhelds and have good communication skills.
• Manage the booking in process of vehicle transporters, in line with our current processes.
• Work closely with transport, yard and office personnel.
• Ensure vehicles are directed to the correct areas and booked in by arrivals team.
• Receipt, checking and signature of all incoming/ outgoing P.O.D.’s (Proof of deliveries).
• General housekeeping to ensure the site looks presentable at all times.
• Polite, calm and friendly demeanour required.
• Setting daily targets and carry out regular audits of the booking in process.
• Document/Feedback errors made by yard operatives to ensure consistency with processes.