Gatehouse Operative

DPDgroup; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking reliable Gatehouse Operatives to manage vehicle movements and ensure security at their site in London. The role involves controlling access, processing vehicle arrivals, and providing excellent customer service. Candidates should possess strong communication skills and a proactive attitude.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance of 4x salary

Health kiosks at various locations

Vitality at Work

Discounted shopping from numerous retailers

Milestone days off

Support for eye tests and glasses

Qualifications

• Strong communication and interpersonal skills required.
• Ability to follow procedures and guidelines.
• Flexibility regarding working hours is necessary.

Responsibilities

• Manage day-to-day vehicle movements on and off the property.
• Control access and egress to the site.
• Coordinate activities between contractors, employees, and visitors.

Skills

Strong communication skills

Excellent interpersonal skills

Responsible attitude

Ability to use initiative

Flexibility

Proactive team player

Ability to work independently

Job description

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Our General Manager of Security is looking to recruit reliable and dedicated Gatehouse Operatives.

You will be required to manage the day-to-day vehicle movements on and off the property, including LGV vehicles, delivery vans, contractors, visitors, and international freight forwarders. All vehicle and driver details must be accurately recorded against internal computer systems to prevent unauthorised or malicious access to the site.

You will process arrivals and departures in line with company policy to ensure all freight loads are correctly accounted for and secured as required for departure.

The Gatehouse Operative will be responsible for controlling access and egress to the site using electronic or manual barriers and physical presence. You must communicate effectively with a variety of people, demonstrating patience and a commitment to providing excellent customer service.

Key Responsibilities:

• Ensuring only authorised vehicles (e.g., DPD, subcontractors, delivery vehicles) are given access and egress to the site.
• Communicating vehicle movements to relevant departments.
• Performing physical checks of vehicle details, seals, and security measures.
• Checking all reported empty trailers arriving and departing.
• Working as part of a team to deliver excellent gatehouse security and customer service.
• Coordinating activities between contractors, employees, and visitors.
• Liaising with emergency services and third-party organisations.

Qualifications:

What we’re looking for in individuals:

• Strong communication skills, both written and verbal.
• Excellent interpersonal skills.
• A responsible and trustworthy attitude.
• The ability to use initiative and follow procedures and guidelines.
• Flexibility regarding working hours.
• Proactive and supportive team player.
• Ability to work independently in a busy environment.
• Demonstrate core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Additional Information:

We value our people as the heart of our business. We offer more than just a salary and job stability, including:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance of 4x salary upon joining the pension scheme
• Health kiosks at various locations
• Vitality at Work
• Discounted shopping from numerous retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Support for eye tests and glasses for employees who use screens regularly