Gas Supervisor

VIVID; Basingstoke; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

26 days holiday

Bonus scheme

Pension 6% matched

Life assurance 3x salary

Private medical insurance

Medicash

Enhanced parental leave

Counselling & financial information

Electric car scheme

Training & mentoring programmes

Job summary

VIVID is seeking a Gas Supervisor to lead and develop a team of gas engineers across Hampshire. The role combines office, home-based, and site visits, with a focus on ensuring high standards, right-first-time work, and effective HR practices.

You’ll monitor safety, QA checks, and performance metrics, manage budgets and timelines, and mentor engineers. A full UK driving licence and relevant CCN1/CENWAT/CKR1/HTR1 are required.

Qualifications

• Demonstrated leadership of engineering teams
• Strong focus on customer service excellence
• Experience monitoring quality and safety standards
• Budget awareness and cost control
• HR/recruitment awareness within teams

Responsibilities

• Lead and support Gas Engineers to deliver first-class repairs and customer care
• Monitor work in progress to ensure compliance with standards, safety, and customer satisfaction
• Carry out post-inspections to verify quality, safety, and correct use of materials
• Manage responsive repairs within set budgets and timelines
• Promote a high-performing, customer focused team culture
• Ensure cost-effective decisions aligned with Best Value principles
• Support preventative maintenance programmes and contract implementation
• Review contractor invoices and resolve discrepancies
• Investigate complaints and insurance claims, providing detailed reports and resolutions
• Maintain communication with planners to ensure efficient scheduling
• Promote continual improvement and participate in service reviews
• Represent and promote VIVID’s vision and values in all aspects of the role
• Provide monitoring data to management and uphold good housekeeping standards
• Respond to tenant and customer enquiries professionally
• Participate in the on-call rota

Skills

Leadership

Team supervision

Customer service

Communication

Budget awareness

Education

CCN1, CENWAT, CKR1, HTR1

Job description

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and develops the best people!

Are you passionate about delivering exceptional customer service and ensuring high standards in gas repairs?

We’re looking for an experienced Gas Supervisor to join us across Hampshire on a full time, permanent basis, working 37 hours per week. This role can be contractually based out of our Basingstoke office and is covering our homes across the Hampshire area. You'll split your time between the office, working from home, and visiting properties across Hampshire to support your engineers, and monitor the quality of work.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counseling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As a gas supervisor, you’ll support and develop a team of gas engineers, ensuring they remain high performing and fully skilled to be able to carry out works ‘right first time’. As part of your line management responsibility, you’ll carry out regular 1-2-1’s and 90-day reviews with your team members. Addressing performance issues, training needs and being involved in HR/recruitment practices relating to your team.

Key Responsibilities Include

• Lead and support Gas Engineers to deliver first-class repairs and customer care
• Monitor work in progress to ensure compliance with standards, safety, and customer satisfaction
• Carry out post-inspections to verify quality, safety, and correct use of materials
• Manage responsive repairs within set budgets and timelines
• Promote a high-performing, customer focused team culture
• Ensure cost-effective decisions aligned with Best Value principles
• Support preventative maintenance programmes and contract implementation
• Review contractor invoices and resolve discrepancies
• Investigate complaints and insurance claims, providing detailed reports and resolutionsMaintain communication with planners to ensure efficient scheduling
• Promote continual improvement and participate in service reviews
• Represent and promote VIVID’s vision and values in all aspects of the role
• Provide monitoring data to management and uphold good housekeeping standards.
• Respond to tenant and customer enquiries professionally
• Participate in the on-call rota

You’ll monitor gas safety and service performance to ensure KPIs are kept within target. And that 100% of Landlord Gas Safety Record (LGSR) checks are successfully accessed. As part of this, you’ll carry out work in progress and post inspections to check that all installations are completed at a high standard. You’ll ensure that decisions on repairs/installation actions and materials within your business area are made in line with the principles of Best Value. Continually monitoring spend within your budget and measuring cost effectiveness of your decisions.

You'll have CCN1, CENWAT, CKR1 and HTR1 as a minimum, ideally with experience of supervising a team/trade staff. You’ll be an influential leader, acting as a role model for your team. And be the ‘go to’ expert in your field for any technical queries.

You’ll have the ability to manage budgets, schedules and team performance and be proficient in essential workplace technology, including Microsoft Word, Excel, Outlook and internet-based tools, to effectively manage communications, documentation, and data.

Due to the nature of this role, you must hold a full current driving licence. Offers are subject to a satisfactory DBS check.

Interviews are due to take place 19/20 October (subject to change).