Gas Engineer

Sanctuary Group; Worcester; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks for inclusion

Company van and tools

Job summary

Sanctuary Group is hiring a Gas Engineer to service and repair domestic gas appliances across Worcester, Hereford and surrounding areas. You will operate from a company van with tools and a configurable iPhone/tablet for scheduling and fault reporting.

The role involves meeting health and safety standards, keeping customers informed, and maintaining records. A full UK driving licence and relevant CCN1/CENWAT/CKR1/CPA1/HTR1, WRAS, and LPG qualifications are required.

Qualifications

• Proven experience of analysing and diagnosing problems and implementing effective solutions.
• Working knowledge of the servicing and maintenance of gas appliances.
• Ability to use and update computerised systems (including PDA) for work scheduling.
• Recent experience of undertaking a similar role.
• Candidates must hold a full UK driving licence for company duties.

Responsibilities

• Carrying out the service and repair of domestic gas appliances.
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensuring accurate daily work records.
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations.
• Resolving problems or initiating the means of resolution, keeping customers informed throughout.
• Ensuring tools and equipment are maintained and stocks replenished as needed.

Skills

Problem analysis

Gas appliance maintenance

PDA scheduling

Gas industry experience

Full UK driving licence

Education

CCN1

CENWAT

CKR1

CPA1

HTR1

Unvented - G3 Certificate

WRAS Water Regulations

LPG CONGLP1

Tools

PDA scheduling software

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Covering Worcester, Hereford and surrounding areas

£44,458 per annum

40 hours per week, Monday to Friday, plus call out duties (currently 1 day in 9)

We are looking for a highly motivated Gas Engineer to join our Gas Operations team, covering Worcester, Hereford and surrounding areas. You will carry out the service and repair of domestic gas appliances. You will be provided with a company van and power tools needed for the job. You will also be issued with an iPhone and tablet which links to our systems including scheduling and fault reporting.

The role of Gas Engineer will include:

• Carrying out the service and repair of domestic gas appliances
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed

Skills and experiences

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS) and LPG (CONGLP1), or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Proven experience of analysing and diagnosing problems and implementing effective solutions
• Working knowledge of the servicing and maintenance of gas appliances
• Ability to use and update computerised systems (including PDA) for work scheduling
• Recent experience of undertaking a similar role
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.