Garage Operations & Support Specialist - Hybrid

Halfords Group PLC; Redditch; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Pension

Life assurance

25 days annual leave

Bank holidays

Job summary

Halfords Group PLC is seeking a Garage Support Specialist based at our Redditch site. You will provide day-to-day operational support to garages and act as a key liaison between garages, field teams, and the Support Centre to ensure clear communication and effective feedback.

You will work cross-functionally to translate central plans into practical solutions and help deliver key business initiatives while driving continuous improvement across the garage network.

Qualifications

• Experience within an autocentre background is essential for this role.
• Operational background in a fast-paced environment is preferred.
• Excellent communication and collaboration across teams are required.
• Ability to identify improvements and deliver them through execution.

Responsibilities

• Provide day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently.
• Act as a key liaison between garages, field teams, and the Support Centre to enable clear communication, alignment and effective two‑way feedback.
• Support communication activities as required, ensuring messages are clear, timely, and well understood by both garages and field teams.
• Work cross‑functionally with central teams to understand garage needs and translate business requirements into practical, workable solutions.
• Support the delivery of key business initiatives and projects, ensuring successful implementation within garages and capturing feedback to drive continuous improvement.
• Identify recurring issues and opportunities within garages, taking appropriate action or escalating where necessary to improve processes and service delivery.

Skills

Autocentre experience

Operational experience

Communication skills

Team collaboration

Problem solving

Job description

Halfords Group PLC is seeking a Garage Support Specialist based at our Redditch site. You will provide day-to-day operational support to garages and act as a key liaison between garages, field teams, and the Support Centre to ensure clear communication and effective feedback.

You will work cross-functionally to translate central plans into practical solutions and help deliver key business initiatives while driving continuous improvement across the garage network.