Gaming Supervisor

Rank Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Team incentives

Ongoing learning opportunities

Collaborative culture

Room to grow and progress

Job summary

Rank Group is seeking a Gaming Supervisor at Grosvenor Cardiff to lead and manage the gaming team, ensuring a top-notch customer experience. This role includes optimizing operations and compliance with UK gambling regulations.

Successful candidates will have experience in the gaming industry, strong leadership skills, and the ability to create an inviting atmosphere. The position offers flexible hours in a dynamic 24/7 environment with various opportunities for growth within the company.

Qualifications

• Prior experience operating and inspecting casino games.
• Current PFL issued by the Gambling Commission, aiming to obtain a PML.
• Proven ability to lead, support and develop a team in a fast-paced gaming environment.

Responsibilities

• Lead, support and develop a high-performing gaming team on the casino floor.
• Ensure operational efficiency and smooth delivery of gaming products.
• Maintain accurate records for regulatory compliance.
• Create an environment of excitement, fairness and integrity for guests.

Skills

Leadership

Customer-facing skills

Knowledge of UK Gambling regulations

Operational efficiency

Job description

Job Description

The Gaming Supervisor will lead, support and manage the gaming team on the casino floor, ensuring an exceptional customer experience. The role requires optimizing operational efficiency, guaranteeing an adequate supply of gaming products, maintaining accurate departmental records, and ensuring compliance with UK gambling regulations.

Responsibilities

• Lead, support and develop a high‑performing gaming team in a fast‑paced, 24/7 casino environment.
• Ensure operational efficiency and smooth delivery of gaming products.
• Maintain accurate records and documentation required for regulatory compliance.
• Create and sustain an environment of excitement, fairness and integrity for guests.

Skills & Experience Needed

• Prior experience operating and inspecting casino games.
• Current PFL issued by the Gambling Commission, with aspiration to obtain a PML.
• Proven ability to lead, support and develop a team in a fast‑paced gaming environment.
• Strong customer‑facing skills – confident, approachable and able to create a welcoming atmosphere.
• Solid understanding of UK Gambling Commission regulations and PFL requirements.

Benefits

• Rewards that keep the excitement going – team incentives, competitions and everyday perks recognised for effort.
• A strong start that sets you up to win – induction, confidence, knowledge and ongoing learning to build skills.
• Work with energy and variety – help shape casino operations and make a real impact.
• High standards, achieved together – collaborative culture with shared success.
• Room to grow and move forward – opportunities to progress within Grosvenor Casinos and The Rank Group.

Working Hours

The role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends.

Eligibility

Candidates must be 18 years of age or older and have the legal right to work in the United Kingdom.

Grosvenor Cardiff, The Red Dragon Centre – Atlantic Wharf, Cardiff, Vale of Glamorgan, United Kingdom