Games Research Ops Intern: Playtests & Platform Support

Tencent; England; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Level Infinite, Tencent’s global gaming brand, seeks a Games Research Operations Intern to support day-to-day game user research delivery across Tencent titles. You will coordinate projects and suppliers, handle routine administration, and help researchers use our internal platform effectively.

This role suits someone who is organised, comfortable with technology, and interested in games user research and AI products. Mandarin is a plus and familiarity with AI tools is helpful.

Qualifications

• Studied a bachelor’s or master’s degree in human–computer interaction, business, project management, information systems, computer science, or other relevant field.
• Well organised, dependable, detail-oriented, and able to manage multiple tasks and deadlines.
• Good communicator who can express ideas clearly, with Mandarin Chinese as a plus.
• Comfortable learning software platforms and AI tools, including LLM assistants, and documenting issues clearly.
• Interested in games, game user research or product operations.

Responsibilities

• Day-to-day operational bridge between researchers and functional teams, pre-empting bottlenecks.
• Set up labs and provide tech support during playtests; coordinate purchase orders, invoices, and deliverable tracking.
• Support the research platform, QA testing of workflows, and document findings clearly.
• Maintain user guidance documentation and identify opportunities to improve processes.

Skills

Communication

Organised

Attention to detail

Mandarin (plus)

Education

Bachelor’s or Master’s degree in HCI / business / information systems / computer science

Tools

Spreadsheets

Project trackers

Python

SQL

Job description

Level Infinite, Tencent’s global gaming brand, seeks a Games Research Operations Intern to support day-to-day game user research delivery across Tencent titles. You will coordinate projects and suppliers, handle routine administration, and help researchers use our internal platform effectively.

This role suits someone who is organised, comfortable with technology, and interested in games user research and AI products. Mandarin is a plus and familiarity with AI tools is helpful.