Games Research Operations Intern

Tencent; England; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Level Infinite, Tencent’s global gaming brand, seeks a Games Research Operations Intern to support day-to-day game user research delivery across Tencent titles. You will coordinate projects and suppliers, handle routine administration, and help researchers use our internal platform effectively.

This role suits someone who is organised, comfortable with technology, and interested in games user research and AI products. Mandarin is a plus and familiarity with AI tools is helpful.

Qualifications

• Studied a bachelor’s or master’s degree in human–computer interaction, business, project management, information systems, computer science, or other relevant field.
• Well organised, dependable, detail-oriented, and able to manage multiple tasks and deadlines.
• Good communicator who can express ideas clearly, with Mandarin Chinese as a plus.
• Comfortable learning software platforms and AI tools, including LLM assistants, and documenting issues clearly.
• Interested in games, game user research or product operations.

Responsibilities

• Day-to-day operational bridge between researchers and functional teams, pre-empting bottlenecks.
• Set up labs and provide tech support during playtests; coordinate purchase orders, invoices, and deliverable tracking.
• Support the research platform, QA testing of workflows, and document findings clearly.
• Maintain user guidance documentation and identify opportunities to improve processes.

Skills

Communication

Organised

Attention to detail

Mandarin (plus)

Education

Bachelor’s or Master’s degree in HCI / business / information systems / computer science

Tools

Spreadsheets

Project trackers

Python

SQL

Job description

About the Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

We are looking for a Games Research Operations Intern to support the day-to-day delivery of game user research across Tencent titles. Working with our team of dedicated games user researcher, you will coordinate projects and suppliers, handle routine administration, and help researchers use our internal platform effectively. This is a practical role for someone who is organised, comfortable with technology, and interested in games user research and AI products.

Research Operations and Project Coordination

• Day-to-day operational bridge between researchers and various functional teams, pre-empting bottlenecks.
• Help set up PCs and game builds in the labs before a playtest and provide tech support during the playtest.
• Assist with purchase orders, invoices, deliverable tracking, project acceptance, and closeout, working with finance, procurement, and external suppliers.
• Process NDAs, consents and data sharing agreements under GDPR/CCPA/PIPL; keep agreement registers; coordinate consent flows, vendor due diligence and security checks.

Research Platform Support

• Act as a point of contact for support on our research platform, reproduce and document issues, and coordinate follow-up with product or engineering teams.
• Support further development through QA testing of key workflows, including AI-supported features, documenting findings clearly.
• Maintain concise user guidance documentation and identify opportunities to improve operational processes.

Who We Look For

• Studied a bachelor’s or master’s degree in human-computer interaction, business, project management, information systems, computer science, or other relevant field.
• Well organised, dependable, detail-oriented, and comfortable managing multiple tasks and deadlines.
• Good communicator who can express complex ideas effectively, both verbally and in writing; proficiency in Mandarin Chinese is a plus.
• Comfortable learning software platforms and using AI tools, including LLM assistants or agents; able to assess outputs critically and document issues clearly.
• Interested in games, game user research or product operation.

Preferred Qualifications

• Previous experience in research operations, project coordination, business operations, administration, user research, or technical support.
• Familiarity with purchasing or supplier processes, project acceptance, qualitative research, usability testing, surveys, or playtests.
• Experience with spreadsheets or project trackers; exposure to simple automation, Python, SQL, or agent-based workflows is a plus.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.