Future-Ready IT Support & Delivery Apprentice

Wigan Council; Wigan; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local authority in Wigan is seeking a Digital Support and Delivery Apprentice to be part of their IT service support team, ensuring efficient IT operations. The role involves troubleshooting queries, maintaining documentation, and facilitating new IT services. No prior IT knowledge is necessary as training will be provided, although familiarity with Microsoft technology is preferred. Strong communication skills and self-prioritization are essential for success. This apprenticeship offers practical experience within a dynamic organizational environment.

Qualifications

• Enthusiastic individual ready to contribute to a diverse IT service.
• No prior IT expertise required; training will be provided.
• Ability to prioritize tasks independently is crucial.

Responsibilities

• Troubleshoot issues and follow up on queries.
• Coordinate team efforts and engage stakeholders.
• Maintain documentation and participate in transitioning new IT functions.

Skills

Strong communication skills

Basic IT terminology familiarity

Positive attitude

Good listening skills

Task prioritization

Tools

Microsoft technology

Job description

A local authority in Wigan is seeking a Digital Support and Delivery Apprentice to be part of their IT service support team, ensuring efficient IT operations. The role involves troubleshooting queries, maintaining documentation, and facilitating new IT services. No prior IT knowledge is necessary as training will be provided, although familiarity with Microsoft technology is preferred. Strong communication skills and self-prioritization are essential for success. This apprenticeship offers practical experience within a dynamic organizational environment.