Funeral Service Specialist

Kallidus Recruit; Huntingdon; Remote; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Up to 25 days leave

Annual bonus £300–£500

Funeral Plan commission up to £2,000 O

4% matched pension

Life assurance 2x salary

StaffShop discounts

Employee assistance programme

Training and apprenticeships

Free on-site parking

Job summary

Swearers Funeral Directors in Huntingdon is seeking a Funeral Service Specialist (Level One) to be the first point of contact for families, delivering reassurance and meticulous care. The role is based at our Huntingdon branch, handling daily operations and assisting with funeral plans and ceremonial duties.

The ideal candidate will bring empathy, solid organisational skills, and the ability to handle legal paperwork.

Qualifications

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (training provided).
• Communication, organisation, and administrative skills – confident with legal paperwork.

Responsibilities

• Guide families through funeral arrangements with care and professionalism.
• Be the steady, professional hand when families need support.
• Coordinate branch-day-to-day activities and maintain high service standards.

Skills

Compassion and empathy

Customer service

Communication

Administrative skills

Tools

Microsoft Office

Outlook

Internal databases

Job description

Position: Funeral Service Specialist Level One
Location: Swearers Funeral Directors, Huntingdon
Job Type: (Full-time, permanent)
Salary: £26,708.34 per annum plus additional payments

We’re looking for an empathetic and well-organised individual to join our team at Swearers Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Based at our branch in Huntingdon, you’ll take pride in running the branch day-to-day, supporting families, maintaining high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to guide families through Funeral Plans and support ceremonial duties when needed.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact and Responsibilities

This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

Skills and Knowledge

We’re looking for someone with/is:

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (beneficial - complete training is provided).
• Communication, organisation, and administrative skills – confident with legal paperwork.

PC Literate – Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

• Confident working independently, with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on-call if needed).
• A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.

• Funeral Plan Commission Scheme – Enhance your earnings with the opportunity to achieve up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eye care support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams support families through some of life’s hardest moments. As part of Life Services Group, Dignity Funeral Directors brings our three EVP pillars to life: meaningful work, being there when families need us most; grow with us, through training, support and career-building; and shape the future, by making funeral care more connected, modern and human.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewell. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, stronger local support and better tools for our funeral teams, so colleagues can grow with us and do their best work for families.

You’ll be part of a close-knit team who look out for each other, take real pride in their work and play a direct part in shaping a better experience for families in your community. No two days are the same, and the work you do is noticed and valued.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of funeral care, find your Life’s work.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.