Funeral Service Specialist

Dignity Group; Huntingdon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Annual bonus £300–£500

Funeral Plan Commission up to £2,000 O

4% matched pension

Life assurance 2x salary

Staff discounts & perks

Employee Assistance Programme (EAP)

Training and development

Free on-site parking

Job summary

Dignity Funeral Directors is seeking a Funeral Service Specialist (Level One) at our Huntingdon branch. You will be the first point of contact for families, providing reassurance and ensuring every detail is handled with care and professionalism.

You’ll manage branch day-to-day operations, support families, and be trained to guide families through Funeral Plans while assisting with ceremonial duties as needed.

Qualifications

• Empathy and composure in emotionally sensitive situations.
• Experience in customer service, care, or admin (training provided).
• Strong communication, organisation and admin skills with familiarity with legal paperwork.

Responsibilities

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes and legal requirements, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits to support families with their requests.
• Promote funeral plan awareness and contribute to plan sales within the branch.

Skills

Empathy and compassion

Customer service experience

Organisational skills

Communication and admin

IT literacy

Tools

Microsoft Office

Outlook

Internal databases

Job description

Position

Funeral Service Specialist Level One

Location

Swearers Funeral Directors, Huntingdon

Job Type

Full-time, permanent

Salary

£26,708.34 per annum plus additional payments

About the role

We’re looking for an empathetic and well-organised individual to join our team at Swearers Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Based at our branch in Huntingdon, you’ll take pride in running the branch day-to-day, supporting families, maintaining high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to guide families through Funeral Plans and support ceremonial duties when needed.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact And Responsibilities

This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements, arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care, and service.

Skills And Knowledge

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (beneficial - complete training is provided).
• Communication, organisation, and administrative skills - confident with legal paperwork.
• PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Confident working independently, with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on-call if needed).
• A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.

What You Can Expect From Us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Funeral Plan Commission Scheme - Enhance your earnings with the opportunity to achieve up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eye care support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams support families through some of life’s hardest moments. As part of Life Services Group, Dignity Funeral Directors brings our three EVP pillars to life: meaningful work, being there when families need us most; grow with us, through training, support and career-building; and shape the future, by making funeral care more connected, modern and human.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, stronger local support and better tools for our funeral teams, so colleagues can grow with us and do their best work for families.

You’ll be part of a close-knit team who look out for each other, take real pride in their work and play a direct part in shaping a better experience for families in your community. No two days are the same, and the work you do is noticed and valued.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of funeral care, find your Life’s work.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.