Funeral Service Specialist

Dignity Plc; Aldershot; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual leave up to 25 days

Yearly bonus up to £500

Funeral Plan Commission Scheme up to £

Pension 4% matched

Life assurance 2x salary

Staff discounts via MyStaffShop

24/7 Employee Assistance Programme

Training & apprenticeship paths

Free on-site parking

Job summary

Dignity Funeral Directors in Aldershot is seeking a Funeral Service Specialist (Level One) to be the first point of contact for families, offering reassurance and guiding them through funeral arrangements with care and professionalism.

Based at our Aldershot branch, you will run day-to-day operations, engage with local communities, coordinate with ministers, florists, and other suppliers, and train in funeral conduct to assist during peak times.

Qualifications

• Experience in customer service, care, or admin (training provided).
• Communication, organisation, and administrative skills; comfortable with legal paperwork.

Responsibilities

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals meeting family wishes, cultural practices, and legal requirements with clarity and compassion.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits to support families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties.
• Uphold Dignity's standards of professionalism, care, and service.
• Experience in customer service, care, or admin (beneficial).
• PC Literate with IT systems; training provided.
• Confident working independently with branch-level responsibility.
• Comfortable in spaces where the deceased may be resting (chapel visits).
• Willingness to work weekends/on-call.

Skills

Empathy

Communication

Organisation

Administration

PC literacy

Tools

Microsoft Office

Outlook

Internal databases

Job description

Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Aldershot, you'll take pride in running the branch day to day, supporting families, maintaining high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to guide families through Funeral Plans and support ceremonial duties when needed. Why This Role Matters Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days. Your Impact and Responsibilities This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most. As a Funeral Services Specialist (Level One), you will:

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements, arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity's standards of professionalism, care, and service. Compassion, calmness, and empathy in emotionally sensitive situations.
• Experience in customer service, care, or admin (beneficial - complete training is provided).
• Communication, organisation, and administrative skills - confident with legal paperwork.
• PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Confident working independently, with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on-call if needed).
• A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important. Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors brings our three EVP pillars to life: meaningful work, being there when families need us most; grow with us, through training, support and career-building; and shape the future, by making funeral care more connected, modern and human.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, stronger local support and better tools for our funeral teams, so colleagues can grow with us and do their best work for families. You'll be part of a close-knit team who look out for each other, take real pride in their work and play a direct part in shaping a better experience for families in your community. No two days are the same, and the work you do is noticed and valued. If you want meaningful work, the chance to grow with us and a role where you can help shape the future of funeral care, find your Life's work.

FCA Statement Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days' annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Funeral Plan Commission Scheme - Enhance your earnings with the opportunity to achieve up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eye care support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.